They have everything going for them at VGF but...
1 Staff is very dismissive to guests -One example, had to watch them tlecture a women who got walked in on in the shower that it is their right to do a security check at 6 PM! As she was prepping for dinner.
2. Staff members at the check in very catty about the guests - they forget some of us are sitting in the lobby and can hear them
3 Housekeeping can not seem to make a bed correctly - and they don't even pay attention to shampoo / conditioner / bath gel so they were mixed in both showers ( not fixed in 3/days )
4. No announcement about pressure washing until you get onsite and realize you can't use your balcony
These are all management issues / lack of supervision - They are all minor but they " let the side down" as far as your hotel experience.
Mouse-keeping would not have been in your room, other than for quick security check, to do anything with the shower amenities until trash and towel day, day 4…which is why it wasn’t noticed or fixed If mixed up.
It sounds like you may have gotten a mousekeeper who simply wasn’t as careful when setting up your room…but I can say I have had that at other resorts over the years too.
Last year, we walked in to BLT to find they forget to finish making up the bed in the master bedroom and had forgotten to replenish the shower gel, etc.
But, it was only noon when we got the room, so we just called and said it wasn’t a big deal they could just come and finish. They offered us a chance to move to a different room…one not yet ready…and we of course declined!
They came quickly, finished it, and brought us a huge bag of all the H2O products!
That is so disappointing to hear that the CMs were not professional. We haven’t encountered that, but we haven’t spent a lot of time in the lobbies either.
