I am planning a stay at SVR and have had some issues already, so am hoping for any recommendations on how to proceed. For starters, I know I am complicated
I am going with my family of 4 (me, DH, DD, DS) for 2 weeks, so we have booked a package through a third party vacation site for a 2-bdrm villa and airfare, so all included, Friday to Friday, basically as a hotel, not timeshare. No issue. My parents are going to join us for the second week, driving, and are thinking of staying Thursday to the Friday (8 nights total), so we called Sheraton directly to book room only, again, would think no issue. The woman at Sheraton main reservations was very confused on the phone, had no idea about the resort layout, room configurations, etc. My mom booked a 2-bdrm villa, and asked as to the bed configurations in the second room (i.e., single or double), the woman kept saying it was 2 king beds, one in each room. I thought this sounded odd, but after asking several times and her insisting, left it at that. We asked for a request to be put on the file that our rooms be near each other, not adjoining necessarily, but at least in the same general vicinity. Were told request would be on the file.
Few days later, no confirmation email received for my parents' booking, so I call the resort directly. They confirm they have my reservation no issue, but my parents had actually been booked into 2 x 2-bdrm villas (total of 4 bedrooms), and there was no way we would be in the same building as they were coming on a Thursday and we were checking in on the Friday. I said we could be flexible on start day if that would be a big issue, or could move rooms, but definitely want one of those bookings cancelled and would like to know if it would be possible to be near each other. Basically, no movement on this, my parents will need to call and cancel the room (makes sense, so no issue there), but we will find out when we get there if we will be near each other.
Thoughts on any of this? It will be a pretty big issue if we are entirely across the resort from each other, so want to know what will help improve chances of this working: they would be okay with either staying somewhere else the Thursday night and doing Fri to Fri if this is problematic, we are okay with moving rooms midway if that makes a difference, we aren't picky on where we are on the resort as long as we are close to each other (since we are traveling with toddlers things like proximity to playground would be nice, but near each other is way more important). What would you do? Is there anything we can do to improve our odds of being close? Should I stress for the next 6 months on this or be confident they will resolve it when we check in? I have noted on all reservations that we want to be near each other, but so far, am getting the distinct impression that no one cares...