Our Saturday morning flight out of NY got canceled late Friday night. We couldn't get a flight till this Thursday which wouldn't work around the school break. It took four phone calls, three disconnections (one at 3 hrs & 50 minutes) and a total of 9 1/2 hours with Southwest to rebook our flights to our spring break. There were errors trying to rebook online, and the credited amounts were incorrect. At first we were upset, but happy we didn't get stranded like many have on connected flights that were canceled. Perhaps next year we will try for Christmas week again.