My family just visited the Disney World parks the second week of January 2020. We made a purchase of a light saber at one of the shops in Hollywood Studios. Not wanting to try and carry it on our flight home we filled out a Home Delivery shipping form and selected “Air Delivery” as opposed to ground. It cost $39.95 for the air shipping. Did not received any email confirmation regarding the shipping. All we were provided was a copy of the shipping receipt and verbal instructions to call the number printed on the receipt if it does not arrive and that the package is insured by Disney.
Disney Merchandise Guest Services # 1-877-560-6477
We discovered that the item we purchased was shipped via UPS. Here is how we found our shipping/tracking info:
Use the UPS Tracking web site(UPS.com/track): On the right-hand side there are other options such as track by reference number, Import tracking numbers, other tracking services. Select the “Track by Reference Number” link. You will get a pop up with various fields.
Input the “Ship Doc Number” from your Disney shipping receipt, destination Country or territory, and destination ZIP/Postal code. It will then pull up the status of your shipment and list the actual UPS tracking number 1Z2Exxxxxxxxxxx. We did not place anything else in the open fields of the pop up.
We now have the tracking number and can set up email notifications on its status along with visibility to the estimated delivery date. They told us at the
Disney store that it would take 2-4 business days and that appears to be accurate per the UPS website.