It really depends on how they've worded it in the Email and on their website. If it's worded in a way that says, if you don't pay for special delivery, you will have to wait 7-10 days for your ticket then it probably is. If they say that they won't actually despatch your ticket until after 7-10 days have passed then probably not. It's all in the wording...
I'm just thinking about it: if I ordered tickets I don't think I would want them coming by regular mail so I would pay for SD without thinking about it. Possibly this is what most people have done
I don't think it's illegal, as long as the options are relatively clear on the website, but I don't think that will be appreciated by many customers. It could be that they send their regular (non recorded) mail out once a week so if you happen to put in your order on the day they are sending mail out, it waits until the following week ... (Just a guess).
I hate it when companies do this. It just smacks of bad form. Even the banks can't scrape together that many 'working days' to drag out a transaction clearling What a shame I don't have extra time on my hands. I would love to give them a run around with a whole lot of enquiry emails and comments - just for the heck of it
Option on there to select special delivery or otherwise. OK Fair enough.
Trouble is if you dont select this when you get your email order they tell you they wont even post your tickets for 7-10 days unless you pay for special delivery.
Not being funny but dont see what thats got to do with the time it takes to to put in an envelope. Basically, its pay extra or we'll mess you around !!!!
Is this even legal?
Actually, it's not your problem if they got lost in the mail. I wouldn't pay extra for special delivery unless I needed them urgently. Otherwise, I'd just wait for the regular post - who cares if they might get lost? Not my problem: it's the sender's (i.e. TR's) responsibility to ensure they reach me.I'm just thinking about it: if I ordered tickets I don't think I would want them coming by regular mail so I would pay for SD without thinking about it. Possibly this is what most people have done
I agree. Almost everytime we have bought tickets online we have asked for them to be spent special delivery. I'm not really bothered whose fault it is when they get lost, I just want them in my holiday folder so I can look at them everydayI'm just thinking about it: if I ordered tickets I don't think I would want them coming by regular mail so I would pay for SD without thinking about it. Possibly this is what most people have done
You are right that it's not your problem if they get lost but I would suspect that the companies are relying on either people not being fully aware of that, or that some - like me - are happy to pay that little bit extra just to get hold of their tickets as soon as possible.Actually, it's not your problem if they got lost in the mail. I wouldn't pay extra for special delivery unless I needed them urgently. Otherwise, I'd just wait for the regular post - who cares if they might get lost? Not my problem: it's the sender's (i.e. TR's) responsibility to ensure they reach me.
I have also changed the title of this thread as it was a little unfair based on the facts.