Thanks everyone! Iv done that about writing it down, Iv printed a copy of the letter out again and got notes all over it so I don't forget anything. I have everything written down exactly as it happened. Im very interested to hear what they have to say as that's literally all the message said.
Well no phone call no message nothing I kept my phone glued to me all day and never went out so I could speak to them properly about this very angry and upset again at their lack of customer service and courtesy. Bank holiday plans ruined as I wanted to speak to them thought they wanted to discuss this with me to.
Well no phone call no message nothing I kept my phone glued to me all day and never went out so I could speak to them properly about this very angry and upset again at their lack of customer service and courtesy. Bank holiday plans ruined as I wanted to speak to them thought they wanted to discuss this with me to.
something like this would never, ever happen at Disneyland
No I am not the only guest they have to phone but don't give a day you will call say sometime next week. I have a mobile and house phone which they have the number to both along with an email address and house address. I did not phone them in the first place I sent a formal letter and got a phone call from them in response to my letter. i have no phone number to get back in touch with them. Im not sure why you think nothing they do will be good enough but maybe if you had been in such an horrendous situation as me, you might feel the same.
Again, I'm very sorry you had a problem, but I can't help but wonder what the other side of this story is, as we all know there are two sides to every story.
I suspect that the language barrier may also have contributed to the situation in that the nuances of what was communicated by various parties may have been misunderstood or misinterpreted.
I too have had success in resolving any concerns immediately on site, although my French is most likely better than most here.