I personally don't think it is ever ok for ANYONE to force someone to crawl on the floor at their feet cleaning something. I think it is spiteful and an abuse of power. Sometimes people act like fools, and this mom could have been acting like an entitled tool to the FA, but that's no reason for someone with power over them to demean them. I sincerely doubt the airline has any kind of policy saying this is ok. Of course I don't know exactly what happened, but the article provided to us seems to indicate it happened like I described--the FA forced her to crawl around cleaning up the popcorn. At least that's what they are claiming. If I read that wrong please correct me. All I said in my reply was that that's not ok. Demeaning and demoralizing people is always wrong in my opinion.