I understand about being a planner. My wife and I are the same way. Try to reach out on Twitter. For example, I was having a problem with getting a reservation for the Mardi Gras float and someone from Guest Relations was able to hook my family up with a spot on one of the floats. All of the communication was via Twitter.
Send a message to Universal Orlando on Twitter. The social media team actually responds to guests and will put you in touch with a guest relations representative who will actually help you rather than string you along.
Yeah.I can probably understand "too old" depending on how old it is. But PCP vs specialist is picky
Keep in mind that this is social media that we're talking about, so take it with a grain of salt.I can probably understand "too old" depending on how old it is. But PCP vs specialist is picky
Thanks for the tip, but I asked what I need to do is no one calls before our trip. I got an email back stating that I just needed to take our card to guest services. I saved the email in case anyone tries to argue the point.
Takes a serious lack of brains to demand a note from a Specialist instead of a GP while they are accepting 1 page of an IEP written by Joe Smith.
It seems pretty inconsistent. I‘ve seen other posts where people posted they got approved with just a letter from the doctor that only says, « this person has a disability » but nothing about the disability
That sounds like a good plan. Good luck!
The third party isn’t confirming that an alternate queue experience is appropriate; the third party is only confirming that you have a documented disability.
Thanks. When reading up on it, it sounded like it would list what accommodations you would request and thus give some weight to that even if they can't guarantee. So they are basically using a third party (that seemed to be autism/cognitive disorders based prior and has branched out) to verify disabilities but then still get to decide if you aren't disabled enough according to the TM at the time.
Yep. Someone (I truly forgot who) recommended we go to our PCP for a letter since we see multiple specialists for multiple disabilities. I was already hesitant for reasons I discussed in thread but I guess that's out entirely. And all of our specialists are way more expensive to see than our PCP....I can probably understand "too old" depending on how old it is. But PCP vs specialist is picky
And this is frustrating too- is the document with the diagnosis report too old? The diagnosis is far, FAR from new. It doesn't just up and go away, it's permanent. But now I need to get a new diagnosis form?
Thank you!
Wow so this makes it worse because if you don't pick the right accomodations because of an IT issue or a misunderstanding then according to Uni you are SOL even if you update your stuff with IBCCES. I've thought about applying for fiance but we don't have a trip booked so didn't want to delay people who are actually going soon.I need to vent my fustrations.
Just received our call for my son for his pass (autistic). I submitted his IEP for his Autism that was accepted. I selected (Standing/Queuing: individual is not able to stand for a significant amount of time) since he has a hard time standing in lines for a long time without having issues and they had no option for crowds and having to leave line like they have added now. Also the App and website had different options you could choose on some items. For example while I was trying to load his IEP photo and having issues. I noticed the app had an option to add educator as part of your documents but the website did not of course the website loaded his photo. During the call we told the lady on the phone that DS has Autism and has difficulty standing in lines for a long amount of time without having his issues and described his problems. She noted we choose standing/queuing and they take it literally as a mobility issue only. They offered a one time pass but said we would have to resubmit with undated information. I looked and changed the options on the site for him as they let you update it easily but I don’t see a way to know how to get Universal that updated information. I printed out the IBCCES card that lists his updated requirements that I can bring to Universal but don’t know if they can officially approve anything at their guest services desk. Anyone else have to resubmit to Universal? How do we do it? This process is so aggravating. I can’t see why talking on the phone with her and explaining his needs couldn’t get things taken care of right then and there. They see I completed and he was approved by IBCCES and then explained his needs to her over the phone.
I also applied myself before DS and got approved for my IBCCES for my bathroom issue which “bathroom option” was officially added after I applied. Universal called me and told me that my only option was to leave the line to use the bathroom and join back with my family. I explained the confrontations I have had with other guests walking back in line previously and they said they are “working with the Team Members at the attractions on this”. I don’t see what they can do to stop someone from yelling at me and threaten me as I walk past them and try to explain that I am just joining back with my family without having to tell everyone in line I have a bathroom issue please let me pass. I didn’t even get to ask about what happens if I happen to travel by myself I was so upset that they didn’t want to discuss it further that my only option was leave and come back.
We become passholders in April for the first time since DS enjoyed his visit with the disability pass we had and this maybe the last time too if this doesn’t sort itself out.
I have not. My daughter (a teen who applied by herself since she has been getting the disability pass for awhile) said that she did get an email asking for her to submit her IEP and she responded that she already did. I explained to her that when she initially uploaded it, it only uploaded 1 page. She didn't realize that. I'm not sure what it happening with her status now. Neither of us have twitter but I will call if she doesn't hear back soon.
Geez I’m glad I cast my net wide and picked a second issue to go along with that one. Ridiculous.I need to vent my fustrations.
Just received our call for my son for his pass (autistic). I submitted his IEP for his Autism that was accepted. I selected (Standing/Queuing: individual is not able to stand for a significant amount of time) since he has a hard time standing in lines for a long time without having issues and they had no option for crowds and having to leave line like they have added now. Also the App and website had different options you could choose on some items. For example while I was trying to load his IEP photo and having issues. I noticed the app had an option to add educator as part of your documents but the website did not of course the website loaded his photo. During the call we told the lady on the phone that DS has Autism and has difficulty standing in lines for a long amount of time without having his issues and described his problems. She noted we choose standing/queuing and they take it literally as a mobility issue only. They offered a one time pass but said we would have to resubmit with undated information. I looked and changed the options on the site for him as they let you update it easily but I don’t see a way to know how to get Universal that updated information. I printed out the IBCCES card that lists his updated requirements that I can bring to Universal but don’t know if they can officially approve anything at their guest services desk. Anyone else have to resubmit to Universal? How do we do it? This process is so aggravating. I can’t see why talking on the phone with her and explaining his needs couldn’t get things taken care of right then and there. They see I completed and he was approved by IBCCES and then explained his needs to her over the phone.
