Universal now requiring documentation be sent to a third party for accessibility

WDW told him the same thing, but admittedly this has been a couple of months and they may have been forced to backtrack on it
I’m not questioning that someone may have been told it changed at WDW but the reality based on direct reports over the past several months doesn’t not support that any change occurred.

Let’s keep this thread to discussion of Universal’s change. Questions about WDW are welcome to start a new thread.
 
An update on our IBCCES application from earlier this year:

We applied shortly after the new process was announced (for my son), uploading one of the pages from his school IEP (page showing his neurodevelopmental diagnosis, but no accommodation info). By the time we got an email from them in mid-August we had already decided to go to Disney instead so I never arranged a call with them.

Fast forward to yesterday, when they reached out via email saying my son had been assigned a case number and that we could stop at guest services to get his AAP on our future visits.

We don't have any future Orlando plans, but possibly might visit Universal Hollywood sometime this year as we are much closer to California. I wrote back and asked if we could also use it there. They replied quickly that yes, we just needed to go back into the IBCCES account and update his information to indicate Universal Hollywood and then write back to them to update things with Universal.

Quite honestly I'm surprised they are offering this without any individual discussion of my son's needs. But we've only ever used DAS and the accessibility program at Legoland in the past and are used to having to talk to someone and explain things (and have always easily qualified).
 
Just trying to prepare for the phone call from Universal- what information does that person have? I read that they only have access to what is on the card, but what is that?- the diagnosis? limitations? If there is more than one diagnosis does it list them all? Thanks in advance
 
Just trying to prepare for the phone call from Universal- what information does that person have? I read that they only have access to what is on the card, but what is that?- the diagnosis? limitations? If there is more than one diagnosis does it list them all? Thanks in advance

I did not get a call but was approved without it in October - well not exactly sure when they approved it as I did the documentation part the day after it went live. Anyway when I emailed them to ask a question they indicated they knew what I had as restrictions on my card but they didn’t know my diagnosis. So I think they can only see what restrictions are on the card and that’s all.
 
So, I'm here now. I received the accessibility pass, but I'm a little confused. This is how they explained it to me.
I go to a ride and check with the cast member (or whatever they call themselves). If the Express Lane is under 25 mins, they stick me in it. If it's over 25 mins, they give me a time to come back.

Also, I'm staying at Royal Pacific Resort, so I do have Express Passes. How is the accessibility pass really any different than the Express Pass?
 
So, I'm here now. I received the accessibility pass, but I'm a little confused. This is how they explained it to me.
I go to a ride and check with the cast member (or whatever they call themselves). If the Express Lane is under 25 mins, they stick me in it. If it's over 25 mins, they give me a time to come back.

Also, I'm staying at Royal Pacific Resort, so I do have Express Passes. How is the accessibility pass really any different than the Express Pass?
Hagrid’s access because it doesn’t have EP.
 


That's a good point -- though I'm not exactly sure how it works there either. Doesn't that mean there is no Express Line?
There;s no express line. The line attendant will give you a return time. When your return, the line attendant will walk you to an alternative entrance that will join the enclosed area of the line where it looks like motor bikes are driving on the ceiling.
 
That's a good point -- though I'm not exactly sure how it works there either. Doesn't that mean there is no Express Line?
They built the line, it just isn't used for Express Pass. It is right where the regular entrance is but immediately goes a different direction.
 
They built the line, it just isn't used for Express Pass. It is right where the regular entrance is but immediately goes a different direction.
Heh, that would have been helpful to know a couple of days ago, but I guess I didn't need it in the end. I got in a line that I thought was empty and then realized it was like a 60 minute wait so I got out.
I ended up doing the ride as a near walkon at the Orlando Informer Party and it was okay. I certainly wouldn't wait 60 minutes for it or even built my day around it with the the Accessibility Pass.

I am staying at Royal Pacific so I ended up just using the Express Pass and rode Velocicoaster like 3 times in a row at early entry with an also near Express Pass walk on. My new favorite ride.

I never even used the Accessibility Pass ever.
 
Heh, that would have been helpful to know a couple of days ago, but I guess I didn't need it in the end. I got in a line that I thought was empty and then realized it was like a 60 minute wait so I got out.
I ended up doing the ride as a near walkon at the Orlando Informer Party and it was okay. I certainly wouldn't wait 60 minutes for it or even built my day around it with the the Accessibility Pass.

I am staying at Royal Pacific so I ended up just using the Express Pass and rode Velocicoaster like 3 times in a row at early entry with an also near Express Pass walk on. My new favorite ride.

I never even used the Accessibility Pass ever.
The Express Pass is really the way to go if you can swing it. We have used the AAP for years and probably could not do Universal without it BUT BUT it is a lot of work. The attractions are so spread out, the TMs still figure the math in their head and often wrong, there is much less to do there in between rides so it can get stressful even with it. Sometimes all the good stuff is such a long wait that you have to commit full days. The Express Pass is WAY better option.

We've had AP off and on over the last 20 years and currently do not waiting for EPIC to open to decide if worth hopping through hoops. One or two years they had DS AAP printed right on his AP. We might practice by applying at our Six Flags.
 
Has anybody from Canada gone through this process yet? How did it work out for you? I have sensory, exertion, fatigue, and pain issues that are all made worse in heat, but I don't have any documentation about this. I'd most likely have to make a specific doctor's appointment were I'd most likely have to pay for some sort of letter.
 
We have always used the DAS pass for our 6 year old when we go to Disney.
We are talking about a Disney/Universal trip in January.

6 year old has severe ADHD. His birth-mother was on substances throughout her pregnancy and he has the most severe hyperactivity I have ever seen, and I work in public education!

Anyway, not sure if ADHD will be enough of a diagnosis? He has actually run out of line at Disney and we had to figure out how to swim upstream through the line to go find him. He was lost for 15 min. or so when the cast member found him.

I am not one to abuse the system, I promise, I have a son with high functioning autism and another with ADHD that is far less severe, and we never got a disability pass for them because we felt things were manageable.

But this child.....whew!

Do you think he will qualify or should I get the doctor to write something specific?
 
Do you think he will qualify or should I get the doctor to write something specific?
For Universal you need some kind of documentation — doctor’s letter, IEP, etc.

For Disney, no documentation. You should be prepared to give a brief explanation of why he cannot wait in a standard queue environment. Not diagnosis but needs-related.
 
We have always used the DAS pass for our 6 year old when we go to Disney.
We are talking about a Disney/Universal trip in January.

6 year old has severe ADHD. His birth-mother was on substances throughout her pregnancy and he has the most severe hyperactivity I have ever seen, and I work in public education!

Anyway, not sure if ADHD will be enough of a diagnosis? He has actually run out of line at Disney and we had to figure out how to swim upstream through the line to go find him. He was lost for 15 min. or so when the cast member found him.

I am not one to abuse the system, I promise, I have a son with high functioning autism and another with ADHD that is far less severe, and we never got a disability pass for them because we felt things were manageable.

But this child.....whew!

Do you think he will qualify or should I get the doctor to write something specific?
For Universal, the best thing is to just submit the documentation you already have (ie diagnosis paperwork, IEP/504) to get the card before time and expense of going out to get other documentation. Most likely they will take it. You can always go get more specific documentation and resubmit if it gets rejected. The card however is only proof that an actual disability exists, and approval of the card does not necessarily mean that disability qualifies for the aap. Universal will contact you after your card is approved and decide based on what you tell them what accommodations they are able to provide to help your son.
 
We have always used the DAS pass for our 6 year old when we go to Disney.
We are talking about a Disney/Universal trip in January.

6 year old has severe ADHD. His birth-mother was on substances throughout her pregnancy and he has the most severe hyperactivity I have ever seen, and I work in public education!

Anyway, not sure if ADHD will be enough of a diagnosis? He has actually run out of line at Disney and we had to figure out how to swim upstream through the line to go find him. He was lost for 15 min. or so when the cast member found him.

I am not one to abuse the system, I promise, I have a son with high functioning autism and another with ADHD that is far less severe, and we never got a disability pass for them because we felt things were manageable.

But this child.....whew!

Do you think he will qualify or should I get the doctor to write something specific?
ADHD was enough for us (like you my son is more severe and has elopement/aggression issues when he gets overwhelmed) We submitted page 1 of my son's IEP as documentation for Universal. It just lists ADHD and specific learning disability. We got the card and then Universal gave us the AAP.

On our previous Universal trip (before the new system) we paid for the Express Pass and that worked really well for him. So I'm considering that again for our upcoming trip even though we can get the AAP.
 
Hi Just a quick question, I applied for the IBCCES thing a few weeks ago. I included a letter from his doctor, I had other documentation but only seemed able to send in the one page document. We received the temporary card on the app. What do I do next? Our trip is in February.
 
Hi Just a quick question, I applied for the IBCCES thing a few weeks ago. I included a letter from his doctor, I had other documentation but only seemed able to send in the one page document. We received the temporary card on the app. What do I do next? Our trip is in February.
Hi,
I applied for my adult son in mid-November, knowing that we would be purchasing APs in mid December. We marked Universal Orlando on the IBCCES application. His approval for the IBCCES card came through within 24 hours. I received a phone call from Universal two weeks later, which I was unable to answer, but they left a voicemail. The Universal Team member leaving the voicemail told me that my son was approved for the AAP (Universal's accessibility pass) and provided a case number for me to give to Guest Services when we arrived at the park. I received an email stating the same information. We went to Universal for Christmas and visited IOA's guest services just inside the park gate. The line for guest services was quite long, so I stepped out and spoke to a Team Member to make sure that we were in the right place. She immediately directed me to a Team Member at a podium off to the the side, who asked for my son's case number and my ID and provided my son's AAP. It was super quick and the Team member did a great job explaining how it worked. I am so appreciative of how Universal is handling this...especially providing a way to obtain the pass without waiting in a long line. I also have to say that my husband and I were wildly impressed with every Team Member at Universal that we encountered during our two night stay. They were so positive, kind and helpful. The serving staff at Mythos was especially amazing and sensitive toward our son. (Also great with dietary restrictions). I would imagine that you will hear from Universal soon.
 
Thank you for letting me know. I wasn't aware of this. In some ways I think this would be better because I feel like they just think I'm trying to scam them since they aren't allowed to look at my child's diagnosis. My child is homeschooled, so he doesn't have an IEP. Does anyone know if a 12 page neuropsych evaluation would suffice as a doctor's note or would I have to bother the specialist for a note, in addition to the report?
I’m pretty sure you can get an IEP while homeschooling. You can access services like speech through your local school district. We are enrolled with a homeschool charter and have IEP’s although that’s a little different.
 
I'm really grateful for everyone's questions, answers, and reports on their experiences here! I'll just add mine:

I just got approved through IBCCES. My trip isn't until next fall, but I'm headed to Six Flags this summer, so I figured I'd do it sooner than later. I mentioned earlier in the thread I was uncomfortable asking my endocrinologist for a note (mostly due to internalized ableism, frankly), and since you all were successful with simpler documents, I tried it! I just sent in the first page of the doctor notes from my latest visit that say basically nothing about needing accommodations but do mention my diagnosis. It worked fine, they didn't need any further documentation! And the expiration date is for a year after when I first applied, not a year from the document, so I'm guessing there's also a bit of leeway on documentation dates.

I will say I was concerned by the questions about accommodations on the form - the early questions seem very specific to either mobility issues or neurodivergence, but near the end of the form there's questions that are more like what Disney and Universal ask, and the answers to those are what's printed on the form. "Is the cardholder able to wait/queue in line for extended periods?" and "Is the cardholder able to stand in line with other guests?"

I hope that eases anxiety for anyone stressed about it.

I'll report back once I've had my interview with Universal, which likely won't happen for months. I'm glad to hear the interview process is opening up improved accommodations for so many. It sounds like it's similar enough to the old process for me though, so I'm not too concerned about it. In the meantime, happy new year!
 

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