Pat329
Mouseketeer
- Joined
- Jul 15, 2007
We had another great week at WDW this past week and the second great stay at the BWI. However they checking out process put a big glitch in the week. This was our first time using the magic bands so when we checked in the girl asked me for a credit card to put on the bands to make purchasing easier by charging everything to our room. Well, I had saved our reward points for about 2 years so I had over $200 to spend on 'free stuff' so I didn't want to add my credit card. She explained to me that they couldn't yet match the magic bands to the Visa rewards card but if I put the Visa credit card on the band, all of my purchases would go to the room and then when we checked out, I could then pay for all the purchases put towards my credit card with my rewards card. Sounded good to me! So when we checked out yesterday, I went to the desk and got my bill. I had bought $177 worth of stuff that I thought was free but was told that it had already been charged to my Visa credit card. I told her that I was told at checkin that I could pay off my bill using my rewards redemption card but she said it was too late. All charges are entered on their system at 2am the morning of your checkout and I would have had to pay off my account using my rewards card the night before to stop the charges from being processed using my credit card. We were never told this!!!!! So now I bough $177 worth of stuff that I really didn't need but thought was free. That's what you use rewards points for...buying stuff you wouldn't necessarily buy but will when it's free! I asked her to reverse the charge and she said she couldn't. I was so mad. Why am I now paying for free stuff when their employee didn't inform me of the correct process. Now I have an entire rewards card unused and a bill coming for $177 next month on a trip that was completely paid for before we left. Now, should I contact the hotel to see if they can still reverse this or maybe VISA? I know it's only $177 but I value those reward dollars and thought I was really getting a bargain buying that expensive wallet and those extra appetizers at dinner because they were 'free'. Any thoughts????