Our first cruise was a Western, that's the one we had the worst vibration on.I would be interested to know how many were on the eastern and had problems or the western?
And, sadly, because they say "that's the way it is" it seems that nothing is being done to fix it.We just got off the Eastern. According to guest services, it's all about the speed they are going. If they are in a hurry to get somewhere they have to go faster, causing the vibration.
Sure sounds that way. But Disney's M.O. has always been hush about things like that, no? Saying they're going to work on it means admitting there's an issue, and that ruins the magic and illusion. Would they say anything about it even if it was scheduled to be fixed? (Which I don't think it is.)And, sadly, because they say "that's the way it is" it seems that nothing is being done to fix it.
Really? You might want to show "Roy" this letter. As I mentioned we were aft-facing - could almost reach out and touch Dumbo... Unfortunately, we never had the opp to use the discount. Just for info...we were on an Eastern Itinerary DVC Member cruise - and I NEVER complain but between the smell and noise, it was really a rough cruise.
9/14/17
Hello Donna,
Thank you for sailing with us and for sharing you letter with our onboard Guests Services team. They have asked that I reach out to you regarding your experience during your sailing.
Your feedback is very important to us and we truly appreciate that you took the time to let the team know your thoughts and comments about your cruise. It is through feedback, like yours, that we learn what we must do to ensure the Disney magic is preserved for everyone.
I was so sorry to learn about the disruption of your rest in your stateroom and I truly apologize for any inconvenience this caused. It’s certainly possible on any ship, including a new one, to at times hear some noises, such as the wind and ocean outside the hull, some creaking or vibrations, especially when the thrusters are in use. The vibrations can be felt all the way up to the top decks while we’re docking. Of course, we recognize that after a busy day aboard our cruise ships, at one of our many ports of call, or at Disney Castaway Cay, our guests look forward to returning to the peacefulness of their accommodations, followed by a good night's sleep. Our Guest Services team stands ready to investigate and correct any issues, and if necessary, relocate guests to alternate staterooms when availability permits. Your concerns not only about the noise but also the odor were taken seriously when they were brought to our attention during the cruise.
As a further gesture of our concern, I would like to extend a 15% discount voucher for a future cruise with us. This offer is valid for most Disney Cruise Line vacations commencing prior to October 1, 2019. While some restrictions apply, such as holiday and charter sailings, the vouchers will be combinable with most discount packages. If you could provide me with the best mailing address for you, I will be glad to mail them out to you.
If you have any additional questions or would like to speak with me, you may reach me by phone or reply to this email with your contact number and best time to call. I am usually available Tuesday through Saturday between 9:00 a.m. and 4:30 p.m. EST at XXX-XXX-XXXX.
Again, thank you for sharing your experiences with us. Please be assured that at Disney Cruise Line, our continuous goal is to exceed our Guests' expectations. For this reason, we welcome your suggestions and observations regarding areas of our operation that may warrant more attention. We hope to have the opportunity to welcome you and your family aboard again soon.
Best Regards,
XXXXXXX
Executive Guest Correspondent
Disney Cruise Line
The vibration problem is in the aft of the ship. And not all rooms feel it the same. If you're in a forward room, I would say you're not going to have too much trouble with it when sleepingI’m so glad people are posting about this problem. We have booked our first cruise on the fantasy for next May. I want to cancel it now. We are about as far forward as you can be in the Mid section. But feeling a constant vibration will drive me crazy and ruin my trip. I can’t imagine eating dinner or lounging on the deck and feeling like you are vibrating. Let alone trying to sleep.
Call me cynical, but why would they do anything about it? DCL doesn't seem to have trouble filling those aft cabins. They have too many first time cruisers who don't know better, and people willing to let DCL choose the stateroom for them via GTY or *GT rates for it to really impact them. And repeat cruisers know to avoid aft, so the loyal clientele aren't defecting as a result. I just don't see them having any kind of motivation to deal with this any time soon, especially when they have three new ships on the way where, presumably, this won't be an issue, and maybe then they'll re-allocate the Fantasy to a set of itineraries with slower speeds.
So you would be totally fine spending 10k+ on the cruise portion of your vacation, and basically losing 2 days of your vacation? Our room was virtually unusable. I would be happy to text you the video I took and see how you would handle 2 days of it. I had read about the vibration but honestly, I did not at all expect what I experienced.
I agree, I don't think Disney cares, which is strange because they are known for their amazing service and customer experience. It is appalling that they are taking A LOT of peoples money, knowing what people will experience.
They know it's a problem, they should fix it or not place people in those cabins.
Then like I said, they should FIX the problem. The normal reviews of thruster vibrations would have been 100% fine and it is what the majority of people staying in the aft cabins have reported. This was not fine and not normal and it only seems to be specific to the Fantasy. 2 days straight of everything in the rooms, including the bed shaking is simply unacceptable.
Wouldnt be Rebekkah by any chance would it that sent this?
I’m so glad people are posting about this problem. We have booked our first cruise on the fantasy for next May. I want to cancel it now. We are about as far forward as you can be in the Mid section. But feeling a constant vibration will drive me crazy and ruin my trip. I can’t imagine eating dinner or lounging on the deck and feeling like you are vibrating. Let alone trying to sleep.
We are set to cruise in February in stateroom 6680, before booking the cruise I read the room reviews and they seemed mixed one loved the room in 2017 and in 2013 others said it vibrated. Everyone's tolerance for things vary but I am now getting more and more concerned. Im not sure if I should move rooms, or give it a try and if it is something we can not tolerate we can request a room transfer. This is our first cruise so I guess any and all advice on what we should do would be soooo helpful!!
They don't seem to be the premium product they used to be, but still charge a premium price. Supply and demand.
Just curious. I've gotten emails back from her that were outright lies I called her out onNo, it wasn't.
Just curious. I've gotten emails back from her that were outright lies I called her out on