I have used Walkers for 4 trips now and plan to use them again in June.
That said, I was disappointed on my last trip. I was staying at Animal Kingdom Lodge - on the Kidani Village side. I booked my
ECV online - it asks what resort. I typed in Animal Kingdom Lodge. I have never stayed there before, to me Jambo House and Kidani Village are two parts of the same resort. When we checked in my ECV was not there. It had been delivered to Jambo House. That was irritating but not a major problem. I had to wait about an hour for the AKL CMs to bring it over.
The day we checked out I left my
scooter with bell services at Kidani Village. The next day Walkers went to pick it up and couldn't find it (they went to Jambo House) and called and left me a message on my cell phone (I was on a plane at the time) asking where it was and if we needed it longer. I called back to tell them where I left it and was told that "Animal Kingdom Lodge and Kidani Village were two different locations"......uh, no there is Jambo House and Kidani Village - both of which are part of Animal Kingdom Lodge. If they wanted me to be specific they should have called my when I submitted my reservation and asked which part I was staying at - or when they delivered it, confirmed that I was at that part of the resort.
When I got home I sent an email commenting on how I felt like a simple misunderstanding was making me feel like I was being blamed for doing something wrong. I got a follow-up phone call. When I first heard it was Walker on the phone, I thought they would apologize for the misunderstanding. Nope the person on the line (I did not get his name) did not apologize, or even comment on the situation - he evidently was told to make a follow-up call and he assumed dialing the phone was enough. I explained what had happened, how I felt when I got the call asking me what I had done with the scooter, and that I gave them correct information - if it wasn't enough information they should have requested more. All he said was basically "ok, I just wanted to follow-up".
As far as the ECV's go I have never had a problem - one of the ones I got I had a slight problem in reverse, I called and left a message after hours, received a new scooter the following morning.
I will use them again in on our June trip - I will just be extremely explicit about where we are staying and what I want (I prefer the scooters with just a plug in, not the whole battery charger thing).
I do like that they will leave the
ECVs with bell services - that I don't have to be there to meet them when they deliver it. That is why we went with them in the first place over some of the others.