What do you do when a company insists you made a payment, but you didn't? UPDATE 9/21/2018

[Imzadi]

He doesn't want to have to keep adding minutes to the phone every few months, and with all the use his phone gets between emails, texts, calls, etc, he would be using way too much data for a tracfone. (so he says anyhow). But switching carriers is a definite possibility at this point!

They have an auto-pay plan now. It automatically charges the credit card. AND they now have data plans for smartphones, so he can choose one that has enough data for emails & Internet and includes a certain amount for text & minutes. Just something to think about.