Kritter, I suggest you contact Carli D'Agostino, the DVC Members Satisfaction Manager. She can be reached through Member Services.
Carli D'Agostino
DVC Member Services
200 Celebration Place
Celebration, FL 34747
Did you try to speak to a manager at the DVC resort where you stayed?
I don't know who at DVC said to contact WDW Guest Communicaitons, but perhaps they thought you meant a WDW hotel. I wasn't sure whether you were at a DVC resort or another WDW resort either until I reread you post. Did I miss something - just curious ... at which DVC resort did this happen?
Also, Jim Lewis is the Senior VP & General Manager of DVC. I suspect that if you contacted him, he would forward the info to someone like Carli &/or the resort GM. I am a fan of working up the chain of command rahter than starting at the top.