So many things, as soon as we got in we had "Express check in" we could not understand the girl checking us in, she made us stand off to the side when she saw if our rooms was ready. So we waited for HER to wait in line instead of us just doing it? I signed up to be texted when the room was ready, we went off to go eat. When the food was up we didn't know it, the cast members were talking as we waited for the kids food, to the point that it was almost 30 min! When they gave us the food is was cold. The cashier noted we had been standing there a long time and SHE was the one that went to go check the food. After the time to check in at 4pm came and went we went to the front desk and were like "Our room?" it had been ready and they never texted us. It was our five year wedding anv and I put it on our reservation, we got married at Vero and not one freaking castmember wished us a happy anv or even said anything. I could not get my DVC discount because that new stupid policy about needing your member ID card, so we lost money in the merch shop, I had to run to the preview center to have them print it, they were closing and said I would not print it because I didn't have picture ID and would not wait 5 min for me to run and get it. I made it back in time anyway and learned I needed to carry around my ID at all times even on the beach. I ended up LOSING my ID because of the new policy and none of the cast knew were lost and found was. I was in a different state and had no way to get on the plane! We wanted to go on a art tour and no one knew the difference between the DVC one and th e normal one. Preview center said ask front desk, front desk said ask Conciarge, conciarge said ask clubhouse clubhouse said the person who gives the tours is not hear today so we don't know the difference. If not lack of helpfulness or lack of knowledge there was downright rudeness from some cast. When we finally took the art tour not only did the tour guide know little (Uh I think this tree is native to Japan, maybe China) he also kept apologizing for the HI culture! So ashamed FOR Disney and HI on that part. "You know they were not as advanced as us so they really believed these things" are you freaking kidding me? It actually goes on and one, the whole week. When we first went to the front desk and was like "This is insane" the front desk manager said "Well you get a surey when you leave go tell us your feedback there" REALL!!!!? Plus we were like WE KNOW DISNEY this is crazy how is this happening, we tried to reach out to two other managers. They were "Busy" and never bothered to contact us back before we left. There really were a million things, the day we left we could not get into the changing rooms, card did not work and no castmember would let us in. GO BACK TO THE FRONT DESK I"M BUSY?!?!?! Sick. So many more. Its was not DIsney, Disney does not do that, but they did, and the managers just made it worse. The only apology I got was "I'm sorry you FELT we treated you badly" *******s all around. I so hate using that word but they earned it. Can you tell I'm still upset from October?