I just called to try to have my room requests added, and the CM was so rude. His exact words were "The website isn't broken. It works fine." I replied with "Well, I'm having issues. Can you please add my requests for me?" And he said "Unfortunately, it has to be done thru online check-in." I said "You mean to tell me you can't pull up my reservation and add the two room request options, that I would do online if the website was working as it should?" And he said "Ma'am, there's nothing I can do to help you with this." SO THERE'S THAT FUN STORY.