We dined here on 4/9/2015. We arrived-time for a 5:00p reservation for 9 people, including 4 adults, 4 kids and a toddler. We were seated n a reasonable amount of time as we were among the first round of dinner tables for the night. Service initially was pretty good. the waiter brought us our drinks and took orders in a timely manner. It was at that point that things went south. We asked if there were any crackers or bread we could give the toddler as she was getting hungry and cranky. We were told flatly, no, and given no options. The kids all ordered slushy drinks in special cups, and we were told they could have free refills. We later were told that the machine was broken, which was clearly a lie as other diners around us were being brought the same drinks. The food took 90 minutes to arrive at the table - far too long for hungry, tired kids, and a group expecting to make it to EPCOT for Illuminations (keep in mind, our reservation was for 5:00p). Once we got our food, the waiter was impossible to find. He finally arrived back at our table to take dessert orders, and told us that if we wanted a Volcano, it would count as dessert for the entire table (8 credits on the meal plan ?!?). We commented on the fact that we had been in the restaurant for now over 2 hours, and we needed to go, so he offered to box up our desserts "to go". This amounted to chocolate cake for the adults and pudding for the kids, in Styrofoam containers (!). The cake was fine, but the pudding was an impossible mess. One of our party wanted ice cream with the cake, which he gave us, also in Styrofoam container (wish I was making this up). We were not offered spoons or forks, and he re-ran the receipt to charge us an additional $0.79 for the ice cream. Can you imagine the mess?
AVOID, AVOID, AVOID!! Stick with the Disney run restaurants - you'll be much happier in the end.
