Northerner82
Earning My Ears
- Joined
- Aug 27, 2013
m not going to start with how many years i've been travelling to the world as im sure its on par with everyone who accesses these forums, i think it more pertinent that i just start with the issue... Disney has just stopped caring...
We booked to stay at Port Orleans riverside in May 2017 for 9 nights through the Disney website, paid £100 deposit looking to pay the remaining balance nearer the time. This was pre Brexit, Trump, and the aweful nightclub incident. What we knew from the internet was Zika was about, but not really a thing (that was our impression anyways) for the world, and anyway the idea was get back to england get tested and make sure you havent got it and then delay potentially having kids for 8 weeks upon recieving results.
Flashforward and i was given 3 very important pieces of knowledge from credible sources, the logic of the first two of which completely baffles me:
1) there are cases where Zika doesnt present symptoms,
2) you can only get tested if you show multiple symptoms,
3) tests arent widely available to everyone, like a pregnancy test or diabeties test for control, tests are only there for tracking the spread of Zika.
So just incase you missed it you can only get tested, but not for your benefit, if you show symtoms associated with Zika, however its possible that Zika can be contracted without showing symptoms, and therin lies the problem.
So not wanting to take the risk we cancelled our bookings, universal were cool, tickets agency were cool and then disney... oh disney, well they pointed us in the direction of the t's and c's. Im sure some of you reading this will point to the fact that its a deposit and we should understand that a deposit is there to be lost.
But i would argue extraordinary cast members make extraordinary decisions everyday in that park that cost the company cumulatively much more for the sake of good will. New information comes to light that may cause us real health issues and prevent us from having a family, but Disney arent interested. For the sake of a really tiny amount of money to them, they could have made a really significant gesture to us and kept us as loyal customers. Instead they have made us realise just how unimportant the guest experience really is and they have chosen £100 now over thousands in the future.
Even from an economic point of view i wonder what the CFO would consider a good strategy, lose £100 due to goodwill because of a world recognised threat or lose thousands of future revenue due to a symptomatic attitude that nostalgia will keep the masses coming back and the customer as an individual just doesnt matter anymore.
We booked to stay at Port Orleans riverside in May 2017 for 9 nights through the Disney website, paid £100 deposit looking to pay the remaining balance nearer the time. This was pre Brexit, Trump, and the aweful nightclub incident. What we knew from the internet was Zika was about, but not really a thing (that was our impression anyways) for the world, and anyway the idea was get back to england get tested and make sure you havent got it and then delay potentially having kids for 8 weeks upon recieving results.
Flashforward and i was given 3 very important pieces of knowledge from credible sources, the logic of the first two of which completely baffles me:
1) there are cases where Zika doesnt present symptoms,
2) you can only get tested if you show multiple symptoms,
3) tests arent widely available to everyone, like a pregnancy test or diabeties test for control, tests are only there for tracking the spread of Zika.
So just incase you missed it you can only get tested, but not for your benefit, if you show symtoms associated with Zika, however its possible that Zika can be contracted without showing symptoms, and therin lies the problem.
So not wanting to take the risk we cancelled our bookings, universal were cool, tickets agency were cool and then disney... oh disney, well they pointed us in the direction of the t's and c's. Im sure some of you reading this will point to the fact that its a deposit and we should understand that a deposit is there to be lost.
But i would argue extraordinary cast members make extraordinary decisions everyday in that park that cost the company cumulatively much more for the sake of good will. New information comes to light that may cause us real health issues and prevent us from having a family, but Disney arent interested. For the sake of a really tiny amount of money to them, they could have made a really significant gesture to us and kept us as loyal customers. Instead they have made us realise just how unimportant the guest experience really is and they have chosen £100 now over thousands in the future.
Even from an economic point of view i wonder what the CFO would consider a good strategy, lose £100 due to goodwill because of a world recognised threat or lose thousands of future revenue due to a symptomatic attitude that nostalgia will keep the masses coming back and the customer as an individual just doesnt matter anymore.
.
