sstanaford
Earning My Ears
- Joined
- Jan 11, 2010
Don't know how Disney works but I know if my husband were to post emails sent to only employees on a public forum he would lose his job. Rachaelt might want to think before she posts.
I just called and had a lengthy and rather circular conversation with a very nice CM in guest services. The end result is that under no circumstances will tickets from a reservation be provided to a guest before check-in. She quoted an email multiple times that she said that she had recently received specifically sent out as a reminder with the availability of free dining.
I asked for the contact information for the appropriate department that had sent the email that she quoted so that I could share my disappointment. I was provided the www.guest.communications@disneyworld.com email and plan to share my thoughts.
I will be sending an email regarding this and letting them know that the message that I am receiving is to enjoy my time elsewhere (perhaps visiting Harry and his friends). That the additional money I would have spent at Disney by receiving my tickets early should be spent elsewhere.
On top of that I will probably be cancelling my unnecessary room reservation and going to stay at the Universal Resort for the first few days of our trip which will put us closer to where we will be spending our time (and money) for those three days.
I might encourage others to send an email sharing their thoughts around this policy.
I had the same issue last year. Unfortunately they did not waive the policy and I was not able to add three extra days to my 7 day pass to use on my split stay before dining started. I was not going to pay the 2/3 day park hopper rate when I had 7 days coming. I still stayed on Disney property but ended up going to sea world and universal. I am sure they are leaving monye on the table since the snacks, lunch, dinner purchased outside of Disney would have been spent at Disney if they allowed this.
The policy is no, due to previous fraud issues. It will no longer be allowed. We were sent several emails today reminding us of this.
So it; once was allowed, but no longer due to fraud?More of a picking up tickets, then cancelling reservation thing.
This isn't really a policy change though, it's a policy that will be more strictly enforced.
The exact wording is what I posted. There have been times when guests have been allowed to pick tickets up early, on a case by case basis.
Now it; never was allowed, just allowed on a case to case basis?That policy has been the same for at least the last year and a half.
I agree. I just can't see most people buying the 2 sets of tickets. That's just nutty. And given that Disney has done this in the past for others, I'd probably be just ticked off enough to want to spend some money somewhere else.
I guess the only alternative would be to cut the package tickets back to 2 days and keep them for later, and buy new tickets for length of stay to activte when you arrive.
Good idea, I will be doing this as well. I find it a shame that they are doing this. I had wanted to pick up my tickets 2 days early, then upgrade them to AP so that I could stay on site with the AP rate (before check in with free dining). Icertainly will be recondering a room only reservation, as well as upgrading to |AP. Such a shame
If I'm reading this right, you are upset that Disney had discovered that they had a loophole and decided to plug it in?
I understand that you are upset that Disney chose this year to finally shut the door. And that because of this, the move would've saved you 100's or 1000's of dollars. But if you look around, just about every entertainment services industry is now enforcing what they used to just fly by, even though, whatever the infraction, had always been against policy. 3 years ago, you could hardly go to a movie without "theatre hoppers" entering the theatre about 10 min in. I see a few movies a year and haven't seen 1 in a while.
I know it's a fairly weak analogy. But Disney has a captive audience. For everyone who has kids (or everyone that is still a kid), there will be a voice that will come to you and say "I want to go to Disney."
As for Rachaelt ... She is just repeating the policy. She doesn't dictate it.
Honestly, I'm not that surprised. The whole point of the "arrival date" blackout windows, combined with the requirement to purchase tickets was to give incentives for people to shift their trips away from blackout dates, and onto promotional dates. Someone "official" might be calling it "because of fraud", but that doesn't mean it's the real reason why.
Honestly, I'm not that surprised. The whole point of the "arrival date" blackout windows, combined with the requirement to purchase tickets was to give incentives for people to shift their trips away from blackout dates, and onto promotional dates. Someone "official" might be calling it "because of fraud", but that doesn't mean it's the real reason why.
I have been lurking for a while and created an account just to ask this question. Can someone help me understand why you would need to pick up tickets early? Aren't the ticket tied to the reservation with the dining plan? If you have a second reservation that is room only prior to the free dining reservation, why wouldn't you have tickets with that reservation as well?
I have been lurking for a while and created an account just to ask this question. Can someone help me understand why you would need to pick up tickets early? Aren't the ticket tied to the reservation with the dining plan? If you have a second reservation that is room only prior to the free dining reservation, why wouldn't you have tickets with that reservation as well?
I just got off the phone with Ida in guest services. She confirmed that they will not longer extend the courtesy of being able to pick up park tickets prior to the start of packages. I guess we will be shortening our trip by two nights. My trip is in December. I don't know if I should make the changes now, or wait until there is a reversal in this policy. I asked Ida if she thought there would be a chance of a reversal and she said no because there was too much fraud in the past with duplicated tickets being issued. My flights are already booked, but the cost to change flights is still less that two extra nights at the resort.
They do this all the time. Rooms are much cheaper in September than they are for, say, Easter. That discourages people from going during Easter. This change (assuming it is true, and if you saw my edit, I'm not sure) is just more of the same.I can't imagine why they'd want to actively DISCOURAGE people from going to the parks and spending money, even if it's at a busy time.