Banned for life...

[Tonka's Skipper]

He's banned....end of story unless Disney changes their minds and hopefully they ill not.


AKK

 

[jtowntoflorida]

Telling people the Case is Closed or Disney doesn't have to Justify themselves to anyone isn't reasonable. We have rights to question and Thank God we live in a country that allows this. We might not get the answers but we can question. Disney is owned by Shareholders and the management is accountable to the Shareholders. Police records are open to the public. Most importantly, as a customer, people may look at their actions and decide to vacation elsewhere.

Are you going to chose to vacation elsewhere because of this incident?

Anyone can make a public records request. If you want the police report, call the Orange County Sheriff's office and ask for it. Maybe it hasn't been released because no one cares enough to ask for it. This guy was clearly a troublemaker with a history of causing issues at Disney. Good riddance, I say. There are plenty of other entitled jerks to take his place at Disney's parks. I don't weep for this one.

Florida has one of the strongest trespassing laws in the nation. It basically says that if a property owner asks you to leave for any reason (as long as it's not a discriminatory reason like because of someone's race), you must or face being charged with criminal trespass. In other words, the mere act of disobeying a request to leave is illegal in Florida. So under Florida law, this guy didn't have to commit a crime, he only had to do something the property owner didn't like. Like in this case, mouth off to a phone agent...or maybe, possibly having 5 people in a room meant for 4? I think the Orange County deputies were called on site in case he refused to leave and they had to arrest him. It sounds like instead he went willingly, and Disney is well within its rights.

 

[Happitoo]

I believe the Castmembers acted poorly and emotionally in this matter. Is the future of Disney Customer Relations? You comment on how poorly you were treated and that gives the castmember the right to ban you for life because they don't like your tone? It is sad that Disney has a rubber stamp so readily available t ban but no efficient way to appeal or discuss such a ban in a reasonable manner.

He was banned for repeatedly being belligerent to cast members, security, and finally the police. His YouTube videos document that he's had multiple problems with Disney security in the past and that he flipped out on the police and security this time. It's not a one off event that resulted in him getting kicked. It's years of abuse of staff members.

Some people, including myself, don't believe the comment he has put forward is a reasonable reason to ban a guest for life. If that is the primary reason for the ban then, I believe an objectionable person from an Disney Management should look at the whole event and look at the situation to make sure Disney personnel acted in a manner that Disney wanted. Allowing the cast-member or supervisor to arbitrarily ban a persons for life gives perception of prosecute, judge and executioner all wrapped into one.

He was banned for repeatedly being belligerent to cast members, security, and finally the police. His YouTube videos document that he's had multiple problems with Disney security in the past and that he flipped out on the police and security this time. It's not a one off event that resulted in him getting kicked. It's years of abuse of staff members.

Issues to Lo ok at include........Was it reasonable to leave a customer on hold for that length of time? Was the castmembers attitude or comment to the guest consistent with their training. Issues regarding the guest's side of things include the man was medicated for his disability. Did the time of night and his medications have an effect on his statements? Was there other factors that could have impeded his abilities. There are plenty of disabilities which cause people to say the wrong thing. Maybe, a manager should have said, I understand your upset but these type of comments are taken seriously and give him an opportunity to rescind or apologize.

He was banned for repeatedly being belligerent to cast members, security, and finally the police. His YouTube videos document that he's had multiple problems with Disney security in the past and that he flipped out on the police and security this time. It's not a one off event that resulted in him getting kicked. It's years of abuse of staff members.

These factors are called CONTEXT. Perhaps, the Castmember took his statement out of context? What other evidence did the castmember and supervisors have to make such a decision? Has Disney been having a problem with drug dealers coming to the resort and paying a premium rate to make meth in hotel rooms? A Mousekeeping is in each hotel room cleaning every day (except DVC) . I am sure they would have noticed ammonia, acetone,battery acid, brake cleaner and antifreeze lying around. Plus, the toxic smell is overwhelming. Did they have reports of this?

He was banned for repeatedly being belligerent to cast members, security, and finally the police. His YouTube videos document that he's had multiple problems with Disney security in the past and that he flipped out on the police and security this time. It's not a one off event that resulted in him getting kicked. It's years of abuse of staff members.

I think banning a person for life is a huge decision for a company. It is a power that should yielded lightly and just. In the middle of the night, while kicking a person out doesn't sound objectionable or just. Many companies will give such notices like criminal trespass notices when a person is convicted of a crime that occurred on their premises.

Telling people the Case is Closed or Disney doesn't have to Justify themselves to anyone isn't reasonable. We have rights to question and Thank God we live in a country that allows this. We might not get the answers but we can question. Disney is owned by Shareholders and the management is accountable to the Shareholders. Police records are open to the public. Most importantly, as a customer, people may look at their actions and decide to vacation elsewhere.

It's incredibly disingenuous at this point to behave like this is a one off event. Even in the person's own words he's had multiple run-ins with Disney security over the years that have become incredibly heated. He admits to being abusive towards cast members. He admits to being abusive towards the police when they finally came to give him the boot. It isn't someone making a one off comment. It's years of employees being verbally abused and harassed and Disney deciding he's not worth it anymore. And all of that come from his own words.

What he said doesn't even matter really. It's the fact that he's been repeatedly abusive that got him turfed.

 

[Tonka's Skipper]

Seems Happitoo,s points have been repeated in this thread a number of times by myself and others.
AKK

 

[HopperFan]

He was banned for repeatedly being belligerent to cast members, security, and finally the police. His YouTube videos document that he's had multiple problems with Disney security in the past and that he flipped out on the police and security this time. It's not a one off event that resulted in him getting kicked. It's years of abuse of staff members.

He was banned for repeatedly being belligerent to cast members, security, and finally the police. His YouTube videos document that he's had multiple problems with Disney security in the past and that he flipped out on the police and security this time. It's not a one off event that resulted in him getting kicked. It's years of abuse of staff members.

He was banned for repeatedly being belligerent to cast members, security, and finally the police. His YouTube videos document that he's had multiple problems with Disney security in the past and that he flipped out on the police and security this time. It's not a one off event that resulted in him getting kicked. It's years of abuse of staff members.

He was banned for repeatedly being belligerent to cast members, security, and finally the police. His YouTube videos document that he's had multiple problems with Disney security in the past and that he flipped out on the police and security this time. It's not a one off event that resulted in him getting kicked. It's years of abuse of staff members.

It's incredibly disingenuous at this point to behave like this is a one off event. Even in the person's own words he's had multiple run-ins with Disney security over the years that have become incredibly heated. He admits to being abusive towards cast members. He admits to being abusive towards the police when they finally came to give him the boot. It isn't someone making a one off comment. It's years of employees being verbally abused and harassed and Disney deciding he's not worth it anymore. And all of that come from his own words.

What he said doesn't even matter really. It's the fact that he's been repeatedly abusive that got him turfed.

THIS^

I am a Disney Stockholder, have been for decades.
And I don't care that he was banned or why?
If they felt they had cause, I'm glad they did.

I don't believe this happens lightly, and I kudo management for being proactive - who knows maybe it should have happened long ago and he got lucky to have a few more trips. AGAIN, but then it has fallen on deaf ears - by his own admission - this is not just a supposed one time comment to a CM, this is years of him causing trouble and having security getting involved. Disney had enough. It's between them now. Again, no one else's business.

PS - I am more likely to vacation somewhere that management stands up to bad behavior and shows it the door. It will make my vacation much more pleasant if there were less guests who exhibit bad behavior. There are places I won't return to because management does not maintain control.

 

[DisneyWishes14]

Another shareholder chiming in . Kudos to Disney for giving this the guy the boot!

I really don't understand the people questioning his banning. His comment appears to have been the straw that broke the camel's back. By his own admission, he has had numerous run-ins with Disney security.

I find it interesting. I go to WDW multiple times a year and my only "run-ins" with security include lively, cheerful banter with guards at security check and the help we received from security when our cab collided with a DVC ban. I have also waited inordinate amounts of time for MANY things at WDW. Haven't we all? Like the time I waited about 20 minutes for the GF front desk CM's to fix my MB. I spent the time chatting and getting to know the CM helping me. Instead of being banned, I was promptly escorted to bell services where a bellman immediately retrieved our luggage and then drove us to our building. Or the time we were getting my DS's DAS placed on his MB for the first time. It was the CM's first time doing it and it was taking some time. We waited patiently and the CM thanked my DS and surprised him with a coupon for a free snack. Again, no banning.

So based on my own personal experience with security and with our own personal consequences for patiently waiting in Disney, I believe this man brought this on himself. This doesn't appear to be a wide-spread issue. I don't see a lot of trip reports detailing random bannings from WDW. I say good riddance. And by the way, if he was calling from his room to try to extend his stay with a discount (that most likely expired), it will take time as a reservation CM would have to get guest services involved. That means waiting.

 

[Lynne M]

I think banning a person for life is a huge decision for a company. It is a power that should yielded lightly and just. In the middle of the night, while kicking a person out doesn't sound objectionable or just. Many companies will give such notices like criminal trespass notices when a person is convicted of a crime that occurred on their premises.

Companies ban people for life every day. Not a huge decision at all. Hotel chains do it to chronic complainers. Restaurants do it to overly demanding customers. Sports teams do it to customers who are drunk and disorderly and cause a scene in the ball park. Airlines do it to people who joke about having a bomb in their luggage. It's entirely within the rights of a company to say "you may not enter our premises again", and there's really no justification required. Who would require it? The government has no more ability to tell Disney "you didn't ban this guy for a good enough reason", than they have a right to tell you who you allow in your home.

Telling people the Case is Closed or Disney doesn't have to Justify themselves to anyone isn't reasonable. We have rights to question and Thank God we live in a country that allows this. We might not get the answers but we can question. Disney is owned by Shareholders and the management is accountable to the Shareholders. Police records are open to the public. Most importantly, as a customer, people may look at their actions and decide to vacation elsewhere.

Really, truly, Disney doesn't have to justify themselves to anyone. Our rights as US citizens have nothing at all to do with that. We have rights relative to questioning our government, but none whatsoever when it comes to knowing the internal business of a private company. Disney has legal and business reasons not to discuss this case with the public, and they will not ever do so.

It's not like this guy was unjustly imprisoned, or given a death sentence. He was told he can't go to a theme park. And honestly, I don't think Disney is going to lose customers over this, outside of this guy's family. He was a repeat troublemaker and security issue, and I think most customers are pleased that Disney keeps that kind of trouble out of the parks.

 

[TheForceIsWithMe]

"Banned for life" - always thought that was just a sitcom joke...

 

[scanmom]

I'm glad Disney took action against this guy. He admits being in verbal altercations with security and other CM's several other times. I agree that this was probably the straw that broke the camels back. I understand why Disney isn't commenting about it, I'm sure their legal team has told them to do this. It's probably their policy. But, if they were talking about it, it would make me feel like Disney is taking security/safety issues seriously, and that would make me feel safer in the resorts and parks.

 

[Q-man]

He was banned for repeatedly being belligerent to cast members, security, and finally the police. His YouTube videos document that he's had multiple problems with Disney security in the past and that he flipped out on the police and security this time. It's not a one off event that resulted in him getting kicked. It's years of abuse of staff members.

Having worked as a Hilton rooms division manager I can guarantee you all his shenanigans are documented in his guests notes. Reading and digesting that info, and possibly bumping it up the chain and that authority having to read it and digest it, would be my bet as to why it took so long to process his request. If memory serves me, in the Hilton system before HilStar the guest name flashed on the screen if there was a flag on the guest notes.

Be nice to the the desk staff at hotels as they have power over your stay. They know if they've got a full hotel during your stay and will have to upgrade some guests and that some guests will have to fill the room(s) between the elevator and the ice machine on each floor. Which do you want?

We also knew which room had 2 separate suicides happen in it and only gave it out as a last resort or to total jerks.

 

[gdrj]

A guest has:
repeated issues with Disney CM's and security
A CM perceives a threat from an idiot.
Disney says enough is enough and bans a person who thinks " a meth lab" or in hindsight he thinks a bomb or atomic bomb would be more appropriate words.

Why the outrage?

The national outrage would be if Disney had a guest who was "known" to them, had been hostile/disruptive in the past, and after overhearing what the CM assumed was a joke did not report it to the police and some form of tragedy occurred afterwards.

The person may or may not be unstable. Not saying this guest is any of these things but lets say a hypothetical guest returns to the front desk and there is carnage. The family will say he had been depressed, he had stopped taken his meds, he was a good loving family man, but had changed.... etc....

Ban him. If Disney chooses to reverse course that is up to them. Disney has the responsibility of 30,000 rooms of guests on property and millions of visitors each year. With that many visitors there are going to be people with bad intentions. It is a business and if they choose not to want a person on their property they have that right.

 

[Lothlórien]

Looks like another fool who has learned the hard way that words have consequences.

Yep! We were coming back from Cabo San Lucas a few weeks ago and their announcement in the airport clearly states that you can be detained and prosecuted for words you speak or jokes you make, so think before you talk. The airport should not even need an announcement like that. Some people are missing common sense and filters.

 

[DisneyLovingPreacher]

A guest has:
repeated issues with Disney CM's and security
A CM perceives a threat from an idiot.
Disney says enough is enough and bans a person who thinks " a meth lab" or in hindsight he thinks a bomb or atomic bomb would be more appropriate words.

Why the outrage?

The national outrage would be if Disney had a guest who was "known" to them, had been hostile/disruptive in the past, and after overhearing what the CM assumed was a joke did not report it to the police and some form of tragedy occurred afterwards.

The person may or may not be unstable. Not saying this guest is any of these things but lets say a hypothetical guest returns to the front desk and there is carnage. The family will say he had been depressed, he had stopped taken his meds, he was a good loving family man, but had changed.... etc....

Ban him. If Disney chooses to reverse course that is up to them. Disney has the responsibility of 30,000 rooms of guests on property and millions of visitors each year. With that many visitors there are going to be people with bad intentions. It is a business and if they choose not to want a person on their property they have that right.

This is so very true. Disney did exactly what they needed to do. If they change their minds let them but if you do something as stupid as this you deserve the banishment you get especially if you have been know as a problematic guest in the past and are challenging security and the Police department.

 

[Ensusieasm]

...for joking about a meth lab?

http://www.firstcoastnews.com/story...hink-anyone-would-take-me-seriously/32524015/

I think his family is better off going without him. If he was obnoxious with cast members he was probably obnoxious with his family too. They will have more fun without him.

 

[bethwc101]

Wait... I'm confused. It says Orange County police were called. But I thought this took place in DW. He was staying at the Pop Century resort , but Orange County police were called. Am I missing something or seriously over thinking it?

 

[wilkeliza]

Wait... I'm confused. It says Orange County police were called. But I thought this took place in DW. He was staying at the Pop Century resort , but Orange County police were called. Am I missing something or seriously over thinking it?

Zombie thread but Orange County police are still the actual police officers for the Walt Disney World area. The county handles almost any time a complaint that needs actual police.

 

[Lothlórien]

Good. I'm tired of people that think they can get away with crap like that. I work at a post office and when you ask if anyone has certain things in their packages and they think it funny to say yes and tell you there just joking after you try to figure what is really in the package. It's not funny at all. He said it so he should get banded. It the same if someone said hijack on a plane. People need to think before they open their mouths.

The thing about the post office, and I know this is a bit off topic, but the postal worker has every right to ask if it is perishable, hazardous, liquid, flammable, etc. When they start saying, "well what is it?" or "what are you shipping all the way to xxxx?" I don't really see how that is any of their business as long as it is within the shipping guidelines. The Postmaster at my local post office is pushy about asking what everything is every person mails. Maybe when people say stupid things it is because they feel like they are being treated like a criminal. I do not agree that getting smart is the right way to respond, but some people do not have great control when it comes to being defensive.

 

[maxiesmom]

The thing about the post office, and I know this is a bit off topic, but the postal worker has every right to ask if it is perishable, hazardous, liquid, flammable, etc. When they start saying, "well what is it?" or "what are you shipping all the way to xxxx?" I don't really see how that is any of their business as long as it is within the shipping guidelines. The Postmaster at my local post office is pushy about asking what everything is every person mails. Maybe when people say stupid things it is because they feel like they are being treated like a criminal. I do not agree that getting smart is the right way to respond, but some people do not have great control when it comes to being defensive.

Then they need to work on learning that skill. There are times where you can be a smart mouth, and times where it is a very bad idea. Do it at the wrong time at your own risk.

 

[DisneyLovingPreacher]

If you say something like this and put other people at risk you deserve what you get.

 

[aristocatz]

I can't get the link to work. Can anyone give me the lowdown on what happened? Did the guy tell someone he was making a meth lab in the hotel room??