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CM’s entering resort rooms with and without RO sign

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I
I wouldn't say controversial. But every single thread about this has been closed because it just reverts to those bothered by the policy trying to convince those who are not that they should be and vice versa.
I am new to this type of conversation; how many threads have been closed, it seems this is a pretty new topic.
Thanks. :flower1:
 
I haven't read the all posts to the thread but I will tell you how I think they are checking some rooms without even stepping inside the room. During our recent 6 night POLY stay in a studio villa using
dvc member points we noticed that mousekeeping would knock on our door every morning around 10ish. Please understand the minute we check into our room the don't disturb goes on the outside
door handle as we don't like anyone in our room during our stay. When I opened the door the person would ask if we had any trash. Now understand for the ones who don't know how dvc works you get
a free trash/towel service on the 4th night of your stay so to have a knock at your door every day other than the expected 4th day is not the norm. From outside the door that person would take a quick
glance inside while I replied no we are good. I noticed on the 3rd day that after telling the person no we are good the reply was ok Mr. (my last name) have a magical day. After shutting the door I was
like hey how did he know my last name. It didn't bother me as I do understand why they are doing it. Whether I like it or not is for another time.
 
That is a very weird text to receive at midnight. I have to keep my phone on for work reasons, and I would be pretty upset to wake up to some midnight towel request. This kind of thing is exactly what we are trying to figure out from Disney - it is policy to send texts in the middle of the night or was this a rogue CM? just knowing that piece of information would empower you enough to know what to even do about it in the future.

I was more curious about what prompted the text to begin with, not so much the time. Was it the fact that I requested a room occupied sign? Or did I leave the sign on my door too long on check in day?

I’m thinking that if the text was stuck in the system and they actually sent it in the late afternoon, requesting the room only sign may have triggered the text. If the text was actually sent at midnight, maybe the fact that I had it on all day may have triggered the text.

Of course it’s probably all just random. I was just suprised by the assumption that I didn’t want maid service for my stay because I used the room occupied sign on the day I checked in.
 


That happens when a text gets "stuck" in Disney's system. Can't tell you how many room ready texts I've gotten in the middle of the night or even 4 days after checking in.

Wow that never happened to me in all my trips, many split stays over 15 year period. This is helpful info to me. Thanks.
 
I'm glad DISboards isn't going to censor discussion on this topic. I think that many posters wish that were the case for some reason, and I truly don't understand how this topic is somehow less worthy of discussion than the endless debates on whether Disney Dining Plan is worth it. :)
However, I think some people are not correct about the legal basis behind this policy. No law has been passed requiring Disney to do this. They are also the only hotel system implementing a policy in this manner. Ask any in-house lawyer and they will tell you that these things are not black and white at all. It is not only reasonable but imperative as a society that we feel free to question having basic privacy removed without a cogent explanation. Moreover, Disney has a long history of changing policy relative to guest demand so it is also useful to continue contacting guest services. If these forums can be helpful for people to gather their thoughts and concerns so their letters and phone calls are more persuasive, all the bettter.
One last comment (before I would really like to move back to our original discussion about what to ask Disney, which keeps being interrupted): I am disappointed that several posters have been accusing others of "hysteria" around this issue. Safety and privacy are not small things. They are not unimportant things. And while people differ on how much they require to feel comfortable, that does not mean that it is ok to gaslight others or belittle their concerns just because they feel differently about something. There are women who have been victims of abuse who have a very legitimate concern about men they don't know demanding access to their hotel room. There are people who for cultural reasons are extremely uncomfortable with someone disturbing them while they are in a state of undress. These are entirely legitimate concerns and I think anyone who feels the need to mock or silence those airing such concerns would be better off on another thread discussing something else.

It seems many have the goal to derail and shut down every thread on this topic, which is distracting and, frankly, bordering on juvenile. I highly doubt Disney would want any of their guests being treated with disdain by other guests either IRL or online. I'm asking nicely to please let those who want to talk about it be able to talk about it.

Jen: I would like you to include in your letter to GS: What is the written policy that the CM's have to follow? Explain that many people are stating that the CM's are not consistent at all. No one seems to know what to do.
Ask if they have a written policy for the guests? and if so, why don't they notify them at the start of their reservation and explain it to them.
Express h ow when people are on vacation, they don't want to have to worry about anyone disturbing them for no reason!
Explain the safety concerns about properly IDing the CM's and having someone at the desk to verify that the person who wants to enter your room is really a security guard over the phone.
That's all I can think of now, and I know you probably thought of them already.
thanks for doing this.
I think I will write again to GS explaining what happened, again, and maybe we can connect this time.
 
I haven't read the all posts to the thread but I will tell you how I think they are checking some rooms without even stepping inside the room. During our recent 6 night POLY stay in a studio villa using
dvc member points we noticed that mousekeeping would knock on our door every morning around 10ish. Please understand the minute we check into our room the don't disturb goes on the outside
door handle as we don't like anyone in our room during our stay. When I opened the door the person would ask if we had any trash. Now understand for the ones who don't know how dvc works you get
a free trash/towel service on the 4th night of your stay so to have a knock at your door every day other than the expected 4th day is not the norm. From outside the door that person would take a quick
glance inside while I replied no we are good. I noticed on the 3rd day that after telling the person no we are good the reply was ok Mr. (my last name) have a magical day. After shutting the door I was
like hey how did he know my last name. It didn't bother me as I do understand why they are doing it. Whether I like it or not is for another time.

There is now trash service every day, this is to help facilitate the checks. This began as a "new perk" around the same time, announced via email to all DVC members. This should be expected each day regardless of a cash or points reservation, just as a friendly FYI.
 


Jen: I would like you to include in your letter to GS: What is the written policy that the CM's have to follow?

There is an internal one, and they will not provide it. At least I was informed by Guest Services and Amy from George Kalogridis' office the only thing written that will be provided to guests is the text on the Room Occupied sign.

Ask if they have a written policy for the guests?

I was told there is not.

and if so, why don't they notify them at the start of their reservation and explain it to them.

The room occupied is supposed to explain everything.

Express how when people are on vacation, they don't want to have to worry about anyone disturbing them for no reason!
Explain the safety concerns about properly IDing the CM's and having someone at the desk to verify that the person who wants to enter your room is really a security guard over the phone.

I was told to undo the latch and then ask them to use their "key" to open the door.

That's all I can think of now, and I know you probably thought of them already.
thanks for doing this.
I think I will write again to GS explaining what happened, again, and maybe we can connect this time.

Please do include all of this in your communication. I am not trying to discourage anyone from contacting them, just wanted to prepare folks for the lack of details to expect.
 
There is an internal one, and they will not provide it. At least I was informed by Guest Services and Amy from George Kalogridis' office the only thing written that will be provided to guests is the text on the Room Occupied sign.



I was told there is not.



The room occupied is supposed to explain everything.



I was told to undo the latch and then ask them to use their "key" to open the door.



Please do include all of this in your communication. I am not trying to discourage anyone from contacting them, just wanted to prepare folks for the lack of details to expect.

FYI to everyone reading: Dan's Dad is a valued member of the Dis Boards who has helped many people on these boards. His words are gold! :hug:

Dan's Dad: Thank you for posting this as it really helps many people who are reading this. I think we can begin to figure out a strategy in dealing with these room checks that won't cause a problem for the CM's who have to implement it.

I have a feeling that thanks to this POSITIVE thread we can develop some great suggestions by gathering information from everyone's experiences and from people who have different needs for remaining as undisturbed as possible while in the rooms.

I see a possible sticky post coming out of this thread...

Sort of like a:
what can be expected,
what works,
What doesn't work, (Example: addressing the problem when you are back home)
How to address your specific needs with the cast members,
Who best to speak with IN PERSON (Example:a manager) and WHERE to have that conversation (Front Desk at the resort)
and a general things not to do (For Example CALL from the room to speak with someone because you are speaking with the call center, etc.. etc...)

Just to be clear here, our goal is to put all this in one place to be as helpful as possible to Dis Board readers. To further spell it out, having recommendations in one place is way more helpful that scrolling through a bunch of threads.

If you have suggestions or experiences please post. The hive mind of the Dis Boards is fantastic for informing people about what is going on at WDW and how to make their trips better!

If you are so inclined, please be understanding and resist the urge to complain about what we are trying to do. That doesn't help anyone. If this irritates you please rise to the challenge and be helpful. If that is too hard then scroll on! :wave2:

~NM
 
Can you refuse to let the security person in if you're not comfortable? I don't want to let a guy I don't know into my hotel room just because he says he's security. I'll request female-only, but if a guy shows up, can I refuse to let him enter?

That is a great question! I have often wondered if we can request a certain gender to do the room check. I would feel a lot better if a female checked my room since I frequently go solo or on Girl's trips. If I have Hubby in the room then it wouldn't matter to me.

~NM
 
FYI to everyone reading: Dan's Dad is a valued member of the Dis Boards who has helped many people on these boards. His words are gold! :hug:

Dan's Dad: Thank you for posting this as it really helps many people who are reading this. I think we can begin to figure out a strategy in dealing with these room checks that won't cause a problem for the CM's who have to implement it.

I have a feeling that thanks to this POSITIVE thread we can develop some great suggestions by gathering information from everyone's experiences and from people who have different needs for remaining as undisturbed as possible while in the rooms.

I see a possible sticky post coming out of this thread...

Sort of like a:
what can be expected,
what works,
What doesn't work, (Example: addressing the problem when you are back home)
How to address your specific needs with the cast members,
Who best to speak with IN PERSON (Example:a manager) and WHERE to have that conversation (Front Desk at the resort)
and a general things not to do (For Example CALL from the room to speak with someone because you are speaking with the call center, etc.. etc...)

Just to be clear here, our goal is to put all this in one place to be as helpful as possible to Dis Board readers. To further spell it out, having recommendations in one place is way more helpful that scrolling through a bunch of threads.

If you have suggestions or experiences please post. The hive mind of the Dis Boards is fantastic for informing people about what is going on at WDW and how to make their trips better!

If you are so inclined, please be understanding and resist the urge to complain about what we are trying to do. That doesn't help anyone. If this irritates you please rise to the challenge and be helpful. If that is too hard then scroll on! :wave2:

~NM

So from what we are hearing:

1) They will not disclose what their policy actually is, but are expecting guests to comply with whatever any CM says outside that guestroom door.

2) They officially will not agree to respect medical, cultural, religious, or any other request for accommodation unless an individual CM wants to grant it as some sort of favor. This likely puts Disney on the receiving end of a discrimination lawsuit, because companies cannot leave it up to individual employees to discriminate at will against protected groups.

3) They are saying they reserve the right for individual employees to enter rooms with an unaccompanied minors, regardless of whether those minors have expressed concern, terror, etc. about this.

4) They refuse to inform guests any reasons for these changes.

5) They believe that pointing guests to a policy that *already existed long before this policy* is somehow sufficiently obtaining informed consent of the new policy.

6) None of these policies apply to guests with dogs.

I think getting some unofficial answers to our questions early is helping the letter take shape - because our questions can be more targeted.
Note: I have been speaking to a few lawyer buddies of mine, and they all agree what Disney is doing, contrary to what some might think, is a legal recipe for disaster, on several levels. (Just in case anyone was worried that these discussions were pointless ranting about something that can never change.:thumbsup2 )
 
Can you refuse to let the security person in if you're not comfortable? I don't want to let a guy I don't know into my hotel room just because he says he's security. I'll request female-only, but if a guy shows up, can I refuse to let him enter?

I imagine you cannot refuse entry. I suspect you can step outside into the corridor holding the door open to watch as the CM makes the inspection.
 
That is a great question! I have often wondered if we can request a certain gender to do the room check. I would feel a lot better if a female checked my room since I frequently go solo or on Girl's trips. If I have Hubby in the room then it wouldn't matter to me.

~NM

Thanks! I would think that Disney would understand that a guest staying on their property has the absolute right to feel safe in their hotel room; that is what they're paying for. Any hotel that tries to tell me "Hey, we're going to give a guy you don't know the key to your room and he has the right to come in whenever he wants and you have to let him in even though you don't have any way to verify that he's actually a cast member" is going to be told "OK, but if he comes in without my permission you're getting him back with a faceful of pepper spray."

NO hotel has the right to force you to accept an unverifiable entity into your personal space. That's an assault waiting to happen; and someday we're going to hear about a guest at Disney resorts who was attacked in her hotel room by somebody claiming to be "security". The bad guys also know, there's no verifiable way to check.
 
So from what we are hearing:

1) They will not disclose what their policy actually is, but are expecting guests to comply with whatever any CM says outside that guestroom door.

2) They officially will not agree to respect medical, cultural, religious, or any other request for accommodation unless an individual CM wants to grant it as some sort of favor. This likely puts Disney on the receiving end of a discrimination lawsuit, because companies cannot leave it up to individual employees to discriminate at will against protected groups.

3) They are saying they reserve the right for individual employees to enter rooms with an unaccompanied minors, regardless of whether those minors have expressed concern, terror, etc. about this.

4) They refuse to inform guests any reasons for these changes.

5) They believe that pointing guests to a policy that *already existed long before this policy* is somehow sufficiently obtaining informed consent of the new policy.

6) None of these policies apply to guests with dogs.

I think getting some unofficial answers to our questions early is helping the letter take shape - because our questions can be more targeted.
Note: I have been speaking to a few lawyer buddies of mine, and they all agree what Disney is doing, contrary to what some might think, is a legal recipe for disaster, on several levels. (Just in case anyone was worried that these discussions were pointless ranting about something that can never change.:thumbsup2 )

1. I was told the policy is to expect a CM to enter your room daily for a security check. When asked what that entails exactly the reply I got was to visually inspect the room for any issues, mechanical or otherwise.

2. No. By agreeing to their Terms and Conditions when booking a room we agree to allow them to inspect the room daily.

3. Yes.

4. Yes.

5. Yes.

6. Sort of. If a dog is registered to a room the guests will be contacted to set up a time for the security check.
 
6. Sort of. If a dog is registered to a room the guests will be contacted to set up a time for the security check.

I think that is all people are asking for, for the most part. It's not the visual inspection that is the problem. It is the inability to set up a time for the inspection and, as a result, loss of any uninterrupted time for quiet enjoyment of the room.

ETA: When people want accommodation, this is what they are referring to. Not ability to bypass any inspection (which I agree people do understand and agree to), but the rights that are currently only being granted to guests with dogs. Certain religious people might want time to schedule so they are dressed. Women might want time to schedule when they are out or with their husbands (or a female inspector). Children might want to not be told by strangers to open the door without their parents there, etc. And of course the most basic of all: parents want to be able to put their children down for naps without disruption. Somehow only Disney is denying guests this. Every other hotel with a 24hr security check policy is working with guests to accommodate them in these basic ways.
 
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I imagine you cannot refuse entry. I suspect you can step outside into the corridor holding the door open to watch as the CM makes the inspection.

If I demand a female security CM and they send a guy, I'm refusing to let him into my hotel room. They want in, they send a female. I mean, FFS, how hard can it be to honor that request? If I was a rape victim, would they really be able to legally say "We don't care if this sends you into PTSD, we're sending a guy you don't know into your room and you have to let him in even though we don't give you any way to find out if he's legit"?
 
I think that is all people are asking for, for the most part. It's not the visual inspection that is the problem. It is the inability to set up a time for the inspection and, as a result, loss of any uninterrupted time for quiet enjoyment of the room.

Right. Unfortunately, those who bring their pups are the only ones they are allowing to schedule a time.
 
I think that is all people are asking for, for the most part. It's not the visual inspection that is the problem. It is the inability to set up a time for the inspection and, as a result, loss of any uninterrupted time for quiet enjoyment of the room.

For me it's a safety concern. These CMs have NO credentials on them, no ID, we're just asked to take their word for it that they're with Disney. We have NO control over the situation: we can't request times, we can't request not to be disturbed, we can't even request a particular gender. We have no rights and we're told to just suck it up. Considering what we're paying to be there, that just ain't right.
 
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