WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Katrina Y]

Has anyone else had resort reservations cancelled that were just before the open date? I'm fuming right now as we had an interesting situation. We were in the middle of modifying our reservation to move our dates to align with the opening dates. We had 3 rooms booked under two different reservation numbers. The first two rooms were moved no problem, the third room that had ds 18&16 dd 10 in it wasn't moved to the correct dates before the system locked down. I have sent emails and made a ton of calls to get this fixed or at least some options. I check just a minute ago and now the room my children are in is completely gone?

That is terrible. My July 7th at the FW cabins hasn’t been canceled. Did you have both the old and new reservations at the same resort or when you changed to the new dates, did you get stuck with one reservation at one resort and the other at a different resort?

 

[Chef Dion]

I know there’s a lot more questions than answers at this point. Here’s mine, in case someone has seen any info.

- Are all ADR reservations for Disney Springs being removed as well?

- We are planning on going in July. That’s less than 60 days away. When will we be able to book new ADRs?

Side note: We are platinum AP holders and we have a resort reservation for both July and Sept. No emails here.

At the bottom of my email, it saidsomething along the lines of resertvations at third party restaurants may not have been cancelled.

 

[yankeesfan123]

Any word on Fantasia Gardens?! The silence on this topic has been REDIKULUS

 

[Chef Dion]

With the cancellation of the DDP, i am imagining food prices are going to be inflated. Even if they reduce menu options they could still make money on the DDP. We go for the food and typically go Delux DDP. I'd be okay with limited selections at the Signature Restaurants, if that means I can have my plan back.

I would think it would be easier to plan food orders around knowing you have x number of guests on the Dining Plan. You know x number of people will be eating something. Give them a limited selection and you can make bank. I seriously don't understand them turning down money.

 

[frannn]

Exactly, @vinotinto. We have 1 night booked at POP before our package with the Fun & Sun...wonder if they'd let us use that for the current trip. Another complication- we were waiting to get DH a new AP once they announced how the changes were going to go, and cancel the package tickets. If we had to, we could always apply the cost of the package tickets towards our AP renewals, etc. Seems like whoever is making these decisions is not worried about PR or customer service. Seems like they are taking advantage of the situation and their most loyal customers.

 

[surfergrl31]

That is terrible. My July 7th at the FW cabins hasn’t been canceled. Did you have both the old and new reservations at the same resort or when you changed to the new dates, did you get stuck with one reservation at one resort and the other at a different resort?

They were both for the same resort, just moved it by two days. I've called and there is nothing they can do.

 

[yankeesfan123]

With the cancellation of the DDP, i am imagining food prices are going to be inflated. Even if they reduce menu options they could still make money on the DDP. We go for the food and typically go Delux DDP. I'd be okay with limited selections at the Signature Restaurants, if that means I can have my plan back.

I would think it would be easier to plan food orders around knowing you have x number of guests on the Dining Plan. You know x number of people will be eating something. Give them a limited selection and you can make bank. I seriously don't understand them turning down money.

Mooooore alcohol in the MK for sure. And let me bring it on the jungle cruise? Maybe I’ll rethink canceling my trip.

 

[Sandiz08]

Has anyone else had resort reservations cancelled that were just before the open date? I'm fuming right now as we had an interesting situation. We were in the middle of modifying our reservation to move our dates to align with the opening dates. We had 3 rooms booked under two different reservation numbers. The first two rooms were moved no problem, the third room that had ds 18&16 dd 10 in it wasn't moved to the correct dates before the system locked down. I have sent emails and made a ton of calls to get this fixed or at least some options. I check just a minute ago and now the room my children are in is completely gone?

Not yet, we were to arrive 7/7, I just checked and only our fastpasses have disappeared .

 

[chad_1138]

IT must be "working". Fast passes just disappeared again...

 

[Chef Dion]

Any word on Fantasia Gardens?! The silence on this topic has been REDIKULUS

I don't see a valid reason why they wouldn't operate the mini golf courses. They are outdoors with built in social distancing measures (typically only one party at a time on any given hole). Just wipe down the clubs and clean the balls between guests (which I'm pretty sure they do already).

 

[Brett Wyman]

With the cancellation of the DDP, i am imagining food prices are going to be inflated. Even if they reduce menu options they could still make money on the DDP. We go for the food and typically go Delux DDP. I'd be okay with limited selections at the Signature Restaurants, if that means I can have my plan back.

I imagine the cancellation of DDP has nothing to do with money and all to do with social distancing.

 

[jshoemak]

I received an email last night. We rented DVC points and purchased UT tickets. Our trip is planned for 10/28-11/3. We've made dining reservations and a BBB reservation. We also have tickets for MNSSHP on 10/31. Fingers crossed for a magical trip.

 

[Zeus'Headache]

Sigh...Fastpasses are gone. I know dining will be removed, but we have an Ohana reservation July 19th, after the scheduled opening. I’m hoping that at least stays. I’m curious how Disney is going to ‘allow us the opportunity’ to get a theme park reservation. Do I get 1 per day? No more park hopping? Heck do I get one per trip, or will I have to wait in ‘line’ essentially for everyday of my trip to go to a different park each day? So many questions, so many inadequate Disney explanations!
Edit- I mean wait in line on the reservation site(whatever that may be)

 

[michellibell]

I have July 11-14th DVC stay at Boardwalk. As of right now, none of my ADRs or FPs have been canceled. They disappeared for a bit the other day, but came back a few hours later.

I think I'm throwing in the towel. I've been holding out hope for the past few months that this trip will happen with as few inconveniences as possible, but things have been adding up that just don't settle well with me.

I think the final straw was the modified hours. We are RD people, hit lots of rides, eat an early lunch then hit some FPs, return to the hotel to rest and swim, then back (often Park Hop) in the evenings for more rides, parades and fireworks. That ain't gonna happen this round. No EMHs, No FPs, No PHopping, No fireworks... that sounds like no magic to me.

Also, we are not 'mask' people. We are from a small, rural town in South Texas and we haven't been hit very hard with the corona. The few times we've had to go into Austin and wear masks, it's been brutal. So the thought of us enjoying the parks while wearing masks seems contrary to anything else we've experienced so far.

I'm beyond disappointed - this was going to be a special trip with 9 of us at Hoop Dee, Ohana and our fave breakfast, Crystal Palace.

Good luck to those of you still attempting to wade through this mess.

 

[BeachPrincess]

Not yet, we were to arrive 7/7, I just checked and only our fastpasses have disappeared .

Same here, July 3rd arrival. CBR reservation still there as well as ADR but all fastpasses gone.

 

[Chef Dion]

I imagine the cancellation of DDP has nothing to do with money and all to do with social distancing.

TBH, it would seem esier to me if DDP was still in place because you would know how many people are guaranteed to make room for. Block out a certain number of Dining Reservations for DDP guests, give them a priority registration system, and limit the total number of guests that can make reservations according to social distancing practice. Its a simple modifiction to an existing reservation system. Let those that are not on the DDP play the lottery for anything other than Quick service or mobile order. Kind of a pay to play option.

Most free dining guests are quick service any way.

 

[GADisneyDad14]

FYI, a perhaps helpful separate thread on Free Dining offer cancellations/e-mails/offers from @vinotinto here: Are you booked with a Free Dining Offer? Poll: Have you been contacted and what offer given?

 

[marx]

I have no idea how Disney targeted that email! "You'll be provided early access blah blah blah".

I have four MDE accounts. My main account which has my AP's, Resort, FP and Dinning reservations. This is the email that should have gotten the update.

The second account is where I park old MYW tickets (set up a long time ago to ensure that when I enter a park with an AP, the MYW entitlement isn't used).

The third is my daughter's account with her AP and linked to my Dinning, Resort, FP, etc. (This should also have gotten the email).

The forth is my oldest MDE. Set up in MDE infancy and not used. Until Disney+ came around and we all needed to share the account and password, so that is the only thing it's used for. THIS is where I got the email.

(As the Disney Planner, I have access to my cousins account who is traveling with us in August, and has a 10 day package. No email last night either).

 

[Flamingeaux]

No kidding! Adding gift cards and Disney Visa Rewards redemption cards to mobile ordering is such a welcome enhancement.

when did this happen?? it is about time.

 

[mrsap]

when did this happen?? it is about time.

I saw it yesterday here:

https://www.kennythepirate.com/2020...-gift-cards-and-more-in-my-disney-experience/