Post all SW questions concerns, etc. here...

[Erica Ladd]

Also - can I earn TQPs using travel funds?

 

[EACarlson]

Also - can I earn TQPs using travel funds?

You should be able to, TFs are a revenue ticket.

 

[Disneycouple99]

So, Southwest canceled our flight this morning for 10:30 at 10:00 last night. Moved us to a 3:45 flight. All 12 flights before ours is sold out. No help on the phone. Not a happy morning.

 

[MMSM]

So, Southwest canceled our flight this morning for 10:30 at 10:00 last night. Moved us to a 3:45 flight. All 12 flights before ours is sold out. No help on the phone. Not a happy morning.

That is awful. Terrible customer service.

 

[EACarlson]

So, Southwest canceled our flight this morning for 10:30 at 10:00 last night. Moved us to a 3:45 flight. All 12 flights before ours is sold out. No help on the phone. Not a happy morning.

Can you change routing?

That is awful. Terrible customer service.

What makes you think it's terrible customer service? What should Southwest have done?

 

[Disneycouple99]

Can you change routing?

Not unless I pay 800 dollars for all of us.

 

[buzzrelly]

In the past week or two, my SW flights from BDL to MCO have gone down significantly…like, it seems every time I check it's lower and I get more points back! At this rate, they'll soon be paying me to fly to Orlando!

What started at 17,171 points RT is now 5,342 points. Not that I'm complaining, but what gives?

Also, I'm more than a little worried that my flights will be cancelled and maybe that has something to do with why they're getting discounted. Any thoughts?

 

[EACarlson]

Not unless I pay 800 dollars for all of us.

HUCA, if they canceled your flight, they should be willing to put you on any other flights that get you from Point A to Point B. Or even anywhere close to Point A to anywhere close to Point B. What are they saying you have to pay for?

 

[Gitelfor]

Southwest is having a bad year - mostly due to staffing shortages. Many employees accepted an early retirement offer, during the height of the pandemic, when traffic was extremely low. Even though there now is a hiring campaign, it takes months to hire and train new employees.

Most companies like to be rated #1, but not for this.

Highest Marketing Carrier Rates of Canceled Flights June 2021 (ATCR Table 6) (Most recent statistics from the Feds)

1. Southwest Airlines – 3.3%
2. American Airlines Network – 2.4%
3. Allegiant Air – 2.2%

 

[Disneycouple99]

HUCA, if they canceled your flight, they should be willing to put you on any other flights that get you from Point A to Point B. Or even anywhere close to Point A to anywhere close to Point B. What are they saying you have to pay for?

They told me it is not there policy to switch airports. Had time to drive to STL and got there an hour later. Still sitting at MDW. Was able to move up a flight, so only 4 hours late. Only bad part is it is a one day trip.

 

[BillFromCT]

They told me it is not there policy to switch airports. Had time to drive to STL and got there an hour later. Still sitting at MDW. Was able to move up a flight, so only 4 hours late. Only bad part is it is a one day trip.

I've had them cancel my flight out of Providence twice in the last year and a half. Once the night before, and the other the day of. Both times they let me move my flight to Hartford.

 

[EACarlson]

They told me it is not there policy to switch airports. Had time to drive to STL and got there an hour later. Still sitting at MDW. Was able to move up a flight, so only 4 hours late. Only bad part is it is a one day trip.

Yeah, there is a limit on how far. If there was anything from ORD that would have gotten you where you needed to go they would have done it. Maybe as far as MKE.

 

[bsmcneil]

no ECBI here but the flights I’m looking at redoing are still at $49 one way and available…i was looking at them an hour ago…

If that’s the only caveat I may try it. I’m so darn close to A List!!!! I could use a boost anyway I can get one !!!

I did this - there were two flights where doing it would've resulted in a significant price increase - but I lucked out with others (6, I think).

 

[Erica Ladd]

I did this - there were two flights where doing it would've resulted in a significant price increase - but I lucked out with others (6, I think).

I have one flight that went up $10 but I switched 3 others and plan on canceling and rebooking 2 more!!

 

[teawar]

Just giving a shout out to a great late night flight experience on SWA out of MCO at 10:00 on Sunday night of Labor Day weekend to BHM. TSA precheck had no line and the gate agents were awesome.

 

[MMSM]

Are most of the flights that are being canceled in the early morning, afternoon, or late evening. Or is there no pattern. Deciding on 6pm flight out or a 530 am flight.

 

[EACarlson]

Are most of the flights that are being canceled in the early morning, afternoon, or late evening. Or is there no pattern. Deciding on 6pm flight out or a 530 am flight.

It appears that most of it is compressing the schedule, what gets cancelled are the very early or very late flights. I have no analysis of this, just what I've seen most people complaining about. I think a 6pm is generally safer than a 530 am, but there is no guarantee of anything right now.

 

[Gitelfor]

Are most of the flights that are being canceled in the early morning, afternoon, or late evening. Or is there no pattern. Deciding on 6pm flight out or a 530 am flight.

Generally, flights that historically have had lighter loads or are projected to have lighter loads are affected. It’s a very complicated process, as the planes and crews that will no longer be needed for the flight that has been cancelled may be needed for another flight still scheduled to depart from the destination airport of the canceled flight.

 

[mickeynut1]

It appears that most of it is compressing the schedule, what gets cancelled are the very early or very late flights.

This is the pattern I've been seeing as well. We had a non stop 5:50am outgoing MDW to RSW in mid Oct that was taken away and we were put on the next non stop, which is 7:40am. For the return, we originally booked the last flight out at 9:15pm as it was the cheapest at $49, but a day or two later changed to the 7:10pm as that went down to $49. A few days later I noticed the 9:15pm was gone and the 7:10pm is now the last one out.

 

[CookieandOatmeal]

For anyone who flies out of PVD during April school vacation to MCO and tend to use points for their flights, could anyone give me a rough estimate on what to expect on opening day for direct flights? It will be my first time booking with points during that time. Trying to make sure I have enough points transferred over from Chase.