AP Only Info Thread Reservation System /Extensions / Refunds

[Christi0909]

So others are still waiting on the email right? I don’t have one yet.

Still waiting, as well. I've never received any AP emails, even after calling in for years about the issue and always being told that my problem was being "escalated."

The only Disney emails I receive are resort confirmations, though I've gone through the communication preferences with CMs so many times. They always confirm that my preferences are correctly indicated and can't see anything wrong.

SAME, I literally receive the most mundane emails, from Disney Movies to Disney on Broadway, yet I have NEVER received an AP email, despite my situation also being “escalated”. I specifically reached out to them before AP previews because I wanted to make sure I received the email; ask me if I did I guarantee I won’t receive this email either, so it’s a good thing I don’t wish to cancel.

 

[ORD2KOA]

I got 2 separate e-mails, one for each passholder. Since they are under my account for both, I clicked each e-mail independently and made the selection to cancel. I also got 2 confirmations for our selections so I think we're done.

We didn't get anything on either account. Florida residents w/ Platinum AP.

 

[MarBee]

Hello! Just discovered this thread and was hoping someone had some insight for me. I’m trying to go through all 133 pages but haven’t seen the light at the end of the tunnel yet.
My APs were set to expire 6/27. I called in May to request a refund and was told that it would be processed in July. If I did not hear back by mid-July I should call back. I spent some time on hold but never actually got through today. Just curious as to what I should expect in terms of a refund. We are out of state and had the Platinum Plus Pass, paid in full at time of purchase. I believe we missed out on 104 days. We are not renewing at this time.
I also received no emails regarding APs from Disney either.
Thanks in advance for any help or advice!

 

[doleddanielle]

I understood that the "extra" month would be added in October.

This was what was said before, but now they just say that the additional month will be added "over the coming weeks." October is no longer mentioned on the website or on the automated message when calling VIPassholder support.

 

[ORD2KOA]

This was what was said before, but now they just say that the additional month will be added "over the coming weeks." October is no longer mentioned on the website or on the automated message when calling VIPassholder support.

Thanks!!!!

 

[DisMommyTX]

I usually receive AP emails, but haven't gotten any about cancellation options yet. We used our passes to visit the park on Sunday. I wonder if that makes us ineligible to cancel? We are on the monthly payment plan and received the March refund and automatic 4-ish month extension, but I haven't requested anything else. Has anyone who used their AP since the parks reopened received this email?

 

[Disneykingofkings]

be patient - have 2 non-Fl resident(we are in NY) Platinum APs that expired April 30. We weren't planning to go until May when I was going to use/activate 2 of the 4 Platinum APs that I got at Sam's Club last July at the discounted price when WDW raised theirs to about 1100/each. We paid 800 something each, the old price; anyway, July 6 we received 2 credits on our Disney Visa(Day 1 Charter Member) for 101.32 which calculated right for the number of closed park days through April 30; on our MDE it shows the 2 new APs activated BUT no expiration date since we haven't passed through the turnstile yet; the good news is the we are going in Dec to Bonnet Creek for 8 days and in May for 8 days to the BWI CL. Originally I was only able to reserve a park for 4 days in Dec and 3 days in May; the app said we reached our maximum. I tried again yesterday and was able to increase park ressies for both trips; we now have 6 days park ressies in Dec as AP holders off site(scored 2 more) and was able to score more days in May for the BWI, another 3 making 6 in May; so now we have 12 days of park ressies, basically all our park days since we take it easy first day and leave early to MCO on the last; magic keeps happening if you just stay patient; still sweating out Dec if we will go or not since we are in that 'vulnerable' group.

 

[jimim]

DVC gold passes

ok that makes more sense

 

[Thegoatfeeder]

Sorry if this has been covered hundreds of times. I just wondered if there has been any (decent) rumours about when new APs might go on sale again?

 

[DisneyHomework]

Still no email with links or info for me

 

[yulilin3]

New on going message says that you have to have your contract ID Number when calling to cancel. I don't have it and I got an email saying that because I clicked on the link, without choosing anything I was canceled, which I don't want
So I am on the phone again and the CM is having a hard time getting into the details without than contract number

 

[brewhome]

It is. I messed up. The constant frustration and anger about this whole mess made me stupid for an email. Thank you

I totally get it... this has been crazy! I can’t believe they have provided such a poor experience for loyal passholders.

 

[Hummingbird]

New on going message says that you have to have your contract ID Number when calling to cancel. I don't have it and I got an email saying that because I clicked on the link, without choosing anything I was canceled, which I don't want
So I am on the phone again and the CM is having a hard time getting into the details without than contract number

I had to go back through my emails and find my renewal purchase confirmation and the contract is an attachment on it to get the number. I'm still on hold since 7am sharp so 29 mins so far.

 

[KristinU]

be patient - have 2 non-Fl resident(we are in NY) Platinum APs that expired April 30. We weren't planning to go until May when I was going to use/activate 2 of the 4 Platinum APs that I got at Sam's Club last July at the discounted price when WDW raised theirs to about 1100/each. We paid 800 something each, the old price; anyway, July 6 we received 2 credits on our Disney Visa(Day 1 Charter Member) for 101.32 which calculated right for the number of closed park days through April 30; on our MDE it shows the 2 new APs activated BUT no expiration date since we haven't passed through the turnstile yet; the good news is the we are going in Dec to Bonnet Creek for 8 days and in May for 8 days to the BWI CL. Originally I was only able to reserve a park for 4 days in Dec and 3 days in May; the app said we reached our maximum. I tried again yesterday and was able to increase park ressies for both trips; we now have 6 days park ressies in Dec as AP holders off site(scored 2 more) and was able to score more days in May for the BWI, another 3 making 6 in May; so now we have 12 days of park ressies, basically all our park days since we take it easy first day and leave early to MCO on the last; magic keeps happening if you just stay patient; still sweating out Dec if we will go or not since we are in that 'vulnerable' group.

Wow, the amount of offsite park reservation days you've been able to make is not standard. I just tried again and I'm not able to make more than 3 offsite reservations. If I was able to, that would definitely weigh into whether or not we cancel our APs.

 

[yulilin3]

I had to go back through my emails and find my renewal purchase confirmation and the contract is an attachment on it to get the number. I'm still on hold since 7am sharp so 29 mins so far.

I got through in about 15 min but still on the call, they had to call a "specialist" and my CM keeps saying hmmm

 

[DisneyHomework]

I got through in about 15 min but still on the call, they had to call a "specialist" and my CM keeps saying hmmm

Oh my.... thanks for the updates!!!

 

[yulilin3]

I got through in about 15 min but still on the call, they had to call a "specialist" and my CM keeps saying hmmm

he's perplexed that there's no easy way to just reverse the decision when you WANT to continue paying , he asked me "do you know anyone else having these issues" I said yes, many are on hold right now get ready. I know this is not your fault and you guys don't get the info or tools needed" he said "so another fun day on the phone lines"

 

[emilymad]

So if we want to cancel can we still use the pass between today and August 11?

 

[KristinU]

I feel so bad for these poor CMs, so ill-equipped for handling our questions and issues!

 

[Eastern]

Just curious as to what I should expect in terms of a refund....Platinum Plus Pass, paid in full at time of purchase. I believe we missed out on 104 days.

Take your amount paid for pass including tax. Divide by 365. Multiply X 104. That is what I think you should get.