We picked up a car for one day from Avis at HRH a few weeks ago and the experience wasn't great. There's one person running all of the desks and they go from hotel to hotel. We had to wait 45 minutes after opening (when our reservation was for) at HRH before they got there and we could get our rental. They also did not answer any of the phone numbers, even from the concierge desk. Leaving we were stuck in the parking lot and had to go back in to get someone to open the gate for us, it would have been nice to been told this before we left. We were turning in the car after hours as well since we were going to rope drop the next day, so we followed the directions to drop the keys off at the desk and were told the cars would be checked in at opening. Well, most likely because there's just one representative and they got to HRH that day late again, it was checked in an hour and a half after opening and they charged us for a full second day. The whole thing was just kind of a pain.