I just got in from my first stay at CSR. I was there for Jostens Adviser University July 11-14, and my family came along. I requested Cabanas 9B because of its proximity to both the dig site and El Centro. However, I hadn't really grasped the size of the resort when I made my request. As it turns out, it would have been better to request a building closer to El Centro, as my husband and kids only went over to the Dig Site for 2 brief times.
The grounds (what I got to see of them) were beautiful, and the staff was very friendly. The convention center staff was also very helpful and friendly. We had originally planned to stop on the road somewhere coming in, but my husband decided on the way down to drive straight through. I called to see if we could get a room at CSR on the way, and since it was after the group reservation line had closed for the night, we had to book it at the standard rate instead of the group rate that we had booked the rest of the trip. When I was checking in for my convention Saturday, I saw 2 gentleman that were convention center CM's. I asked them if there was any way to get an adjustment for the difference between the standard rate and the group rate for the one night. One of them took me down to the front desk and introduced me to a woman who was the manager on duty. He explained my situation and she said she would be glad to take care of it for me. Later in the day when I saw the same man in the halls, he remembered me and asked if I got it taken care of.
The only negatives I can think of (other than the vastness of the resort) was the experience my husband and kids had in the Pepper Market. They had a really long wait for chicken strips for my youngest son (about 20 minutes), and they said that the quality of their food just wasn't that good. I never ate there myself, but they decided one meal there was enough.
We had a nice stay, but we probably won't be repeat visitors just because it was a little big for our taste. We really like Wilderness Lodge, and part of why is because of the cozy feel it has. Thanks everybody for all the tips leading up to our trip!