My wife and I just used Karmel for getting from LAX to Camelot Inn and back, booked as part of our air and hotel package. No complaints, our ride from airport was shared with one other couple, pickup was right outside our terminal, and for trip back, was able to negotiate a better departure time from our hotel (first was too early) when we confirmed the day before, driver was right on time, very good driver, wife and I were only couple in the van this time. Dropped off right at our terminal again. Only downside was I couldn't confirm my reservation online, it took calling them directly, but worked out well. I would use them again. Keep in mind, this is only our experience, I can't speak to others.