Cruise and Theme Park Operational Updates due to Coronavirus

[Poohlie]

Do you have a WDW Resort reservation? Only people with resort AND ticket/AP can book parks right now

Yes -
I posted this at 12pm today and haven't made much progress since then:

After 2 hours on hold with MDE technical support, I was told that the override to make park reservations by phone is no longer working. I have 11/20 and 4/21 DVC reservations and an AP (expires 12/20 and a renewal certificate that expires 12/21) but could only book three of the 5 days of my 11/20 trip. I used Chrome in incognito mode and my resort stays & APs are listed properly in MDE. I was told that they are well aware of the DVC/AP issue and are currently working on it, and maybe that's why the phone override no longer works. It might be fixed by later today.

 

[AmberMV]

Yes -
I posted this at 12pm today and haven't made much progress since then:

After 2 hours on hold with MDE technical support, I was told that the override to make park reservations by phone is no longer working. I have 11/20 and 4/21 DVC reservations and an AP (expires 12/20 and a renewal certificate that expires 12/21) but could only book three of the 5 days of my 11/20 trip. I used Chrome in incognito mode and my resort stays & APs are listed properly in MDE. I was told that they are well aware of the DVC/AP issue and are currently working on it, and maybe that's why the phone override no longer works. It might be fixed by later today.

Try now? I hear this particular glitch was resolved.

 

[Poohlie]

Try now? I hear this particular glitch was resolved.

I heard that too so have been trying for the last 2 hours using chrome incognito, refreshing, switching dates logging in, clearing cookies, etc.

 

[andyman8]

It's still on the WDW website: If no action is taken for impacted stays, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment.

https://disneyworld.disney.go.com/experience-updates/resorts/

Yeah, it’s a the bottom of the page. Seems like important information to burry at the end.

 

[rteetz]

https://twitter.com/x/status/1275277517859852288

 

[rteetz]

Reminder that we have the news only thread. If you see anything missing please let me know so I can update it.

https://www.disboards.com/threads/walt-disney-world-reopening-updates-news-only.3802762/

 

[LSUmiss]

I heard that too so have been trying for the last 2 hours using chrome incognito, refreshing, switching dates logging in, clearing cookies, etc.

Me too.

 

[Disney Bobby]

I got the latest version of Microsoft Edge that looks like Chrome and it worked much better than Chrome. It's built off the same platform as Chrome, but seems to be much faster. Chrome gave me all kinds of issues. I was able to book everything with Edge.

 

[Skippyboo]

I don’t think they open ADRs up until everyone’s Park Pass window has opened up since you need the Park pass first.

 

[Flamingeaux]

Ugh, I have an AP problem. I've tried different browsers and all I can book is 6 days. I have two separate trips one in Sept the other in November. The Sept trip I have the 35% discount with the 4 day ticket. The Nov trip is a room only. Yesterday I could book only 4 park days. Today I can book only 6 days.

 

[AllThingsMickey4]

So I’ve tried throughout the day and still can’t get my park reservations. This morning I couldn’t get past the waiting room screens. Around 12 I was finally able to get through but it showed no parks available. I kept refreshing and trying different browsers, incognito, etc. nothing worked. Finally I was able to make a reservation for Aug 9 for MK. Then tried to get my second day and back to no parks available. I tried everything I could over and over with the same result. I’ve tried off and on all day and no matter what I’m still getting nothing available. I even tried the making a dining reservation trick and can’t get past the first part without sorry for the paws and I’m back to the main dining page. My situation is a stay at pop Aug 9-17. All 4 in my family have 8-day tickets with the package (it was booked with dining recovery). Me and DH also have AP. Any suggestions would be greatly appreciated.

I’m sure you’ve already tried this, but did you try making park reservations for the 2 APs in your party, then going back and doing them for the tickets holders? My travel party consists of 3 AP holders and one 7 day ticket holder. I did the ticket holder’s reservations first since we were having the AP issue, then went back and did the APs once they got it fixed last night.

 

[anthony2k7]

They are there to do their job. I don't think their schedule would allow for much partying...

How many hours a day will they be "working" I wonder? And when they are not surely no one thinks they will all just go back to their own rooms like good little boys for months on end?

 

[WonderlandisReality]

Was there a list of in park stores open/closed or did I imagine that?

 

[Eric Smith]

Was there a list of in park stores open/closed or did I imagine that?

I believe it was on the same list as the open attractions.

https://disneyworld.disney.go.com/experience-updates/parks/

 

[JBeaty0507]

So if I have 3 different resort reservations over the next 6 months as a Platinum Plus AP that cover 15 days, should i be able to book 15 days, or is 14 days the limit? I was pretty thankful to get 14 days out of the system yesterday, but I didn't know if the resort should make it to where I can get all of my days or not.

 

[Eric Smith]

So if I have 3 different resort reservations over the next 6 months as a Platinum Plus AP that cover 15 days, should i be able to book 15 days, or is 14 days the limit? I was pretty thankful to get 14 days out of the system yesterday, but I didn't know if the resort should make it to where I can get all of my days or not.

You should be able to book all the days. I have 26 days split over three trips and I was finally able to book all of them last night. I have a platinum AP voucher on my account.

 

[anthony2k7]

How does rainforest cafe survive literally everything? I swear that place has like 17 lives...

Because it's the best!

Still closed at DS though I believe?

 

[anthony2k7]

No sit downs in France!!!

Are they overdue a refurb? I wonder if they are thinking now that Remys is nearly ready they will do some other work on France as well to give it all a refresh.

 

[anthony2k7]

Will it still be two table credits?

Kinda irrelevant if DDP is gone forever. Although perhaps if dining plan comes back BOG will be the first 3 table credit?

 

[anthony2k7]

https://twitter.com/x/status/1275233758527000581

Is this a new daily thing? Guess which 2 attractions get dropped tomorrow bingo!