- Jul 31, 2010
wow, that is awesome customer service!As for possible cancellation, SW is awesome as far as customer service goes. We had reservations for Santa's Fireside Feast on Christmas Eve. When we all came down with a flu-like bug that afternoon, I knew we were beyond the 24-hour no-penalty cancellation, but I also knew we couldn't possibly go to the dinner . So I called to let them know we wouldn't be attending, not asking for a refund but simply opening up a table for another lucky family of three who might inquire as a walk-up (as the meal was long since sold out). The customer service rep asked me if I would hold for a moment, then came back on the line to say they would refund me the full amount as a courtesy, and wished my family well. We were not entitled to a refund, and we were not expecting one (nor did I ask). So I can speak from experience when I say they are awesome when plans change (for whatever reason).