The first rep I spoke with said she'd give me the benefit of the doubt and lift the limitation as long as I got my ID, SS card, and a utility bill uploaded within 24 hours. I did as she asked (actually did it within 15 mins of talking with her). The next morning I received the appeal denied email. I called again to find out why and ended up with a different rep who told me that my purchases didn't make sense. The purchasing $600 worth of GCs was a HUGE amount of money. It looked like I was taking money from drug dealers and using that to purchase gift cards on line. She said I needed to submit the paper trail for every purchase I had made. And prove where I had gotten the original gift cards. She basically wanted to see the entire process on paper. She said the federal government requires them to prove the money didn't come from criminals. She gave me a web address to upload unlimited amount of documents so I could prove my case.
Like an idiot, I spent 6 hours printing out and tracking down what I could and when I went to upload the site wouldn't let me go to that page because my account is limited (which the rep, who was in the limitations department, would have known). Basically, it was a lie to get me off the phone and a colossal waste of my time. I realized later, after thinking on it for a while, that providing a paper trail would only have given them more access to my personal information. I have ZERO trust left for PayPal and won't give them any more of my info.
Wow, thanks for the info. That is pretty shocking that they would ask you to provide information and not let you even upload the information.