Just returned from our stay at GF SL. This was our second club level stay, last time we were in RPC. This trip we took my parents and my MIL with us. We had a great trip and I wanted to post a few notes.
1) the texting service. It was never mentioned that we could use it for a 4th fast pass. I would have tried just to see, but I never needed that 4th FP, so I didn't try. I did try to use it to update an existing ADR, but no one responded to me. When I got back to the resort, I stopped at the concierge. He said he couldn't find anything for the later time we wanted, so I just left it as is. I'm not sure what happened with the text - even if they couldn't help, they could have at least responded. It did come in handy at the beginning of our trip. While waiting for the ME, we got an email that one room was ready but we had to see the front desk about the other room. I texted them and they were able to let us know what was going on quickly.
2) help with dining reservations. I wasn't thrilled with how helpful they were with dining reservations. A local friend was visiting me and I didn't know until last minute if she would be able to stay for dinner so I had nothing planned. I figured we'd check to see if we could get into the Grand Floridian Cafe, and if not we'd just go to Gasparilla's. On our way out, I stopped at the concierge. She said they couldn't see anything within a half hour and that was it. She wasn't going to offer anything else to help. It would have been nice for her to at least call over and see if they would take a walk in. It turned out to be fine, we walked over and were able to get seated. I just expected a little more from a CL concierge, especially since it was in the same hotel.
So I guess what I'm saying is, beside being greeted off the ME and taken right to our room (which was awsome), I didn't feel anything special from the concierge CMs. Everyone was perfectly friendly, but nothing special. And I definitely did not ask for much. My interactions with the concierge was pretty much limited to what I've mentioned in this post.
However, the food was great. I loved the oatmeal and hard boiled eggs in the morning. And even though I was full I made room for the warm scones and cream in the afternoon. I did love the location of Sugar Loaf. Right between the main building and the boat dock. I was able to see some of the fireworks from my room (partially obstructed). We also did get the connecting rooms we wanted which made everything so much easier with our big group.