We got back last night from a stay at The Grand Floridian. We had a King Deluxe Club Level room. It was our first time staying CL at the GF, so I didn't have anything to compare it to. We had a wonderful theme park view room, but it was on the 2nd floor, so to get to it, you had to go up to the 3rd or 4th floor on the main elevator, get off, walk down the hall to a different elevator to then to back down to the 2nd floor. That got really old after a while.
We ate breakfast everyday in the lounge and it was all really good. As others have mentioned, the mid-day food was almost non-existent. Uncrustables, bagged chips, veggies/dip/hummus, a sweet (Krispies, cookies of brownies) and that was it. The evening food was much more substantial and very good. There was always plenty of staff milling around to get things that we needed.
The only negative experience I had was with a CM at the 3rd floor concierge desk. We had seen a thing on the TV about a bounce back offer, so I texted my
travel agent about it and she said she would need the code to book it. I went to the desk to ask about that and the CM was really rude to me and told me that they ONLY way to book a bounce back was to call from the phone in our room and that TAs were not permitted to book them for their customers. I tried to tell him that the thing on the TV said that it has to be booked within 7 days of checkout, so there must be a way to book it other than the room phone. He then told me that was incorrect and bounce back must be booked while you are on property. Once I was back in the room, I later found a flier in a folder on the dresser with more information. Everything the CM had told me was incorrect. I took a picture of the flier, sent it to my TA and she was able to book a bounce back for me with no problem.