For my 4th Disney cruise, I wanted to hire a travel agent for the sole purpose of getting the extra onboard credit.
I never used a travel agent in the past, other than the online booking sites such as Travelocity when they offered a discount for booking through them.
I emailed Dreams Unlimited early last week.
I told her I will be cruising this April 2018 and want to book a 2019 cruise while onboard.
I said I want the 10 percent on board discount, the $100 onboard credit, and the $150 onboard credit for transferring to the TA.
She replied once with helpful information, also saying she was busy due to it being opening week.
I said I understood about it being busy. I asked her what her agent number was because I want to add it onboard.
I also have a family member (not in my household) who wants to book a placeholder using her name/number.
I'm a little irritated she has not emailed back in two days (four counting the weekend).
It seems like she does not want my business and is too busy with other things.
I'm considering using a different TA.
I want to make sure I get the gift basket, the 150 onboard credit for transferring to a TA after booking online, and that's about all I need.
My cruise will be just under $6000.
It is possible I will need to remove one person from our reservation (we are 4 now) before the PIF date, but other than that there will not be any changes.
Very frustrated about poor service. What would you do, or has anyone been in a similar situation with a non responsive TA?
I never used a travel agent in the past, other than the online booking sites such as Travelocity when they offered a discount for booking through them.
I emailed Dreams Unlimited early last week.
I told her I will be cruising this April 2018 and want to book a 2019 cruise while onboard.
I said I want the 10 percent on board discount, the $100 onboard credit, and the $150 onboard credit for transferring to the TA.
She replied once with helpful information, also saying she was busy due to it being opening week.
I said I understood about it being busy. I asked her what her agent number was because I want to add it onboard.
I also have a family member (not in my household) who wants to book a placeholder using her name/number.
I'm a little irritated she has not emailed back in two days (four counting the weekend).
It seems like she does not want my business and is too busy with other things.
I'm considering using a different TA.
I want to make sure I get the gift basket, the 150 onboard credit for transferring to a TA after booking online, and that's about all I need.
My cruise will be just under $6000.
It is possible I will need to remove one person from our reservation (we are 4 now) before the PIF date, but other than that there will not be any changes.
Very frustrated about poor service. What would you do, or has anyone been in a similar situation with a non responsive TA?