If DVC calls me to say they overbooked and have to move me, they better have a Bungalow or Cabin as their backup plan.
To me a villa out of inventory due to an unforeseen physical issue with the room is more acceptable than the oops our computers got it wrong issue this was.
I'm glad it worked out, did they give you more information about what happened?Surprise surprise surprise !!!after calling DVC This morning I was put in touch with another supervisor Stacy who was more than kind and more helpful! She asked a lot of questions about my trip, my wheelchair,my plans for the vacation... she was able to get me a one bedroom in boardwalk (my next choice). And the extra points were gratis... so it always helps to call back to get real superstar !
Lord, that is funny. Who are they kidding with a 4k tour.OMG, what a nightmare... glad they took care of you!
Oddly enough, just as I was reading this thread yesterday, I get a call from a 407# (disney). I am leaving in like an hour to head to airport for food and wine trip this week. Instant Panic when they said they needed to speak with me about my upcoming reservations...
However, they only wanted to see if I would like to add a VIP tour for my January Cabin trip. Whew! Haha
FYI its $4375 for a 7 hour 10 person VIP tour... I wanted to tell them that most of my cabin nights were booked with my SSR points so they are barking up the wrong tree
I can see how frustrating/disappointing this is. The sad truth is that if they had reached out 4 weeks ago, there probably wouldn’t be many more options then either. Fall Frenzy is a horrible time of year to get your reservation taken away.
If this was indeed booked during the glitch when all AKV categories suddenly became available, I would imagine that they did their best to accommodate as many, and disappoint as few people as possible given they tried to honor the new bookings. With the specific needs of an accessibility room, they can’t really fudge that (e.g. “Sorry we couldn’t get your value studio, but we can put you in a savannah instead.”).
In no way is this to excise the SNAFU, or how it was subsequently handled, of course. But it may be they were trying to see what the can work out before throwing in the towel and dropping the bad news on you.
I’d express to someone higher up your disappointment (not to be confused with anger - which you would be in your absolute right to feel), and see if you can get more than just Fast-Passes. Don’t expect anything, of course. It just wouldn’t hurt to ask for some consideration given the downgrade.