We started calling right at 10am. Never got the prompts on the 407 number, got them many times and the hang up on the 800 number. Got the hold music at 10:16 on the 800 number. On hold for a while before the CM picked up and the whole call was 37 minutes (hold and then booking).
We managed to book the Med with our 1st choice cabin category even though there are very few of them - not the deck we really wanted, but we will take it.
We did not have to pick path via prompts for which cruise - the CM asked when she picked up - wonder if they have made that change because of the crazy?
Good luck everyone!