gopack
DIS Veteran
- Joined
- Apr 30, 2005
I rarely order anything on eBay but I wanted to surprise my DD with the Gondola Dooney&Bourke purse. I purchased from a seller on 5/17 and received a tracking number on 5/19. The tracking said on 5/19 shipper created label, UPS has not received the package. There have been no updates since then.
I contacted the seller and she said she “left the package outside her door to be picked up by shipper”. She then said she is filing a claim. I find it hard to believe that responsible ebayers leave their packages outside to have the shipper pick up. Is that normal? I would think the safe way to ship is to take it to the shipper?!
Anyway, I would like a refund. What is the best way to do this? Contact eBay directly? Call my credit card company? Request through the seller?
Thanks for any help!!
I contacted the seller and she said she “left the package outside her door to be picked up by shipper”. She then said she is filing a claim. I find it hard to believe that responsible ebayers leave their packages outside to have the shipper pick up. Is that normal? I would think the safe way to ship is to take it to the shipper?!
Anyway, I would like a refund. What is the best way to do this? Contact eBay directly? Call my credit card company? Request through the seller?
Thanks for any help!!