I visit Disney World often, DVC and Annual Pass. We are visiting for Thanksgiving (we do this every year as a tradition) and we are not really concerned with crowds and wait times since we go often. I injured my lower back this week and can't stand for long periods (currently more than 5 minutes hurts) and I can't walk completely upright. I'm hopeful that I will be better by then, but if not I may need to rent a scooter for mobility through the parks and resorts. My parents will be with us and my six year old daughter. My mom rented a scooter after a leg surgery, but that was years ago and we've forgotten a lot.
I have a good company that I'm going to use for rental if I decide I need to. But my question is, does anyone have tips for getting around with Disney transportation and a scooter, and for any queues that a scooter can't fit through? Thanks in advance!
Hi!
Hopefully what follows will be helpful for you - feel free to share with anyone traveling with you as well.
With no further delay, I present the ever-popular (and updated today, 10/28/23!) Official Mambunny's Guide for Guests called...
How To ECV at Disney World ™
Mostly it's all about the buses (and boats, and Monorail and Skyliners too, for that matter.)
But first things first - Repeat after me -
Every night, I will plug in my ECV, and charge it completely overnight in my hotel room.
Do that, and you should not have to worry about your battery at all the next day. Fail to do that, and you will have a miserable day, constantly searching for outlets (many are covered, or are inaccessible without tools) to try and charge your scooter.
Every night, charge it all night, until it is fully charged.
There's plenty of room in every Disney Resort hotel room to charge *2* scooters - If you need furniture moved or removed to accommodate the ECV, pick up your room phone, and use the button labeled "Housekeeping". The person answering the phone will help set up either the removal or placement of furniture for you.
When it comes to Resort hotel room doors, ask someone in your travel party if they can hold the Resort Hotel room door open while the you move the ECV through. A great door stop (I personally recommend
this one from Amazon) is also a very helpful tool! While out and about at WDW, look for the handicapped door buttons on many doors (at lobby entrances, shops, dining, etc.) for the automatic openers. Some are round, others are square, most all of them are a silver metal, but they all have the HA
symbol on the button itself, and will be located very near the door.
One more note: When we talk about using the "brakes" on an ECV, what we really mean is letting go of the throttle. The vast majority of
ECVs in the US don't have an actual braking system (like a car or truck has) and rely strictly on the driver of the ECV to be aware, and to let go of the throttle when they need to stop. Additionally, most ECVs that you will encounter have a speed control that goes from slowest to fastest, with a small icon of a turtle for slowest, and a rabbit for fastest. We often talk about "turtle speed" here, and that means turning your speed control all the way down to the slowest setting for safety.
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Let's get on the bus!
Sometimes people worry that other Guests are watching them when they use the ramp to drive their device into/out of the bus. I've been using a personal mobility device for *years* at WDW now, and I know that people who appear to be staring at you when you are loading/unloading from the bus really are often just watching out of curiosity.
Think about it like this: The bus pulls up, and everyone gets off. BUT before anyone can get on, the driver closes the front doors, and the back doors, and then walks to the back of the bus. The back doors open again - but only *after* the bus has "kneeled" (with a great huge wheezy gasp) and then barfed out a ramp with all kinds of beeping as well!
It's a wonder that Disney hasn't decided to sell tickets for the spectacular that is the bus deploying/retracting the ramp!
So, often the folks who may (to us) appear to be staring at us, are actually WDW newbies who are startled by all of the commotion. But it's the *bus* they are watching - not the scooter driver.
And some of them are just flat out exhausted, and staring off into space, unaware that they are looking at anything at all.
So, ignore them - and at the Resort Hotel, make sure you are parked in the white painted rectangle HA symbol
at the bus stop (unless another guest beat you to it) so that the driver sees you, and knows you are waiting to ride. As the bus approaches, I usually try to wave and smile to let the driver know I will be riding their bus, or shake my head "no" so that they know I am waiting for a different bus. Some Disney Resorts have queues or rope lines set up for the buses; others just kind of form loose lines. Often in the mornings, there will be a CM at the main Resort bus stops; just as at the Parks, take your guidance from them. (Special note for Resorts with more than 1 bus stop: Try to make your way to the *first* stop at the Resort; as the bus travels through the Resort to pick up other Guests, the chances increase exponentially that there will not be a space for your ECV when the bus arrives, leading to longer wait times.)
Once the bus stops, and everyone is off, the driver will typically close the doors, kneel the bus, and then open the back doors and flip out the ramp. Wait for the driver to motion you on, and then up the ramp you will go.
When the driver says that it's time to board the bus, just let them know that you are a newbie, and will appreciate all the help and guidance that they can give you. Remember - they are an *expert* at getting folks on and off the bus, so just take a deep breath, and listen to their instructions, and everything will be fine! Disney bus drivers help *thousands* of people load and unload ECVs, so you are not a surprise to them in any way!
When you are at the base of the ramp, try to go right up the center. At the top of the ramp you will typically have to turn a bit to the right. GO SLOWLY, especially until you are used to the ECV. (This is a moment where "turtle speed" is your new best friend!) Even experienced users take this carefully - the last thing you want is to bump into the driver, or hit the side of the doorway going in. The drivers will give you instructions and will help as much as they can, but *technically* it is up to you (or a member of your party) to actually get the ECV up into (or back out of) the bus. You will hear stories about drivers that "park the ECV for you", but that is considered "pixie dust" and is not expected behavior.
This is very important to remember: Once you have successfully parked your mobility device, you MUST turn it off completely AND remove the key. This is for both your safety, as well as the driver's; the ECV MUST be turned off before the driver can begin the tie-down process, as well as while the driver is securing it.
Any time your device is parked on a bus, boat, Monorail or Skyliner (or ride vehicle) it must be turned off completely for safety.
Once you are parked, you can take a seat on the bus, if you want to. The bus driver will "tie down" the ECV, by clipping on the tensioned belts down at the wheel level, front and back. If you decide to sit on the ECV during transit, the driver will also offer you a seat belt to help hold you securely in place as the bus moves through traffic.
With buses, you will typically board first, and disembark last. Ignore anyone who says anything about how "it must be nice to get on the bus first"; if you really feel the need to reply, just give them your biggest smile, and a big 'ol southern
"Oh, bless your heart!". That's all they deserve.
If you are just too worried about driving on and off the bus, someone who is with you can do that for you. Again, they just have to follow the bus driver's instructions. You can walk up or down the ramp after the driver tells you it is safe to do so.
While you are boarding the bus, the rest of your group will wait outside the bus, next to the ramp. Once the ECV is parked on the bus, the driver will indicate to your party when they can walk up the ramp to join you, and they should be able to sit near/next to you. Generally speaking, this will be limited to the ECV occupant and 5 members of their party; everyone else in a large travel group will have to board the bus in the usual line.
When it's time to disembark from the bus, the rest of your party can get off the bus with all of the other passengers, and they will wait for you outside the bus (or wherever you have agreed upon). Again, the driver will assist you in getting the ECV positioned to drive down the ramp, and out of the bus; listen to their instructions, and you should be fine.
When driving off the bus, the most important thing is to make sure that you don't turn your front wheels (or the "tiller" - the steering mechanism) until AFTER your rear wheels are completely on the ground,
and you are completely clear of the ramp. You don't want the rear wheels to catch the edge of the ramp if you turn too early, and tip you over!
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As far as boats go, *most* boats at WDW are quite accessible; the notable exceptions are some of the small launches that serve Poly/GF to MK and back, and a small launch that runs every other trip on the WL/MK route. At WL, the bigger boats historically don't use a ramp there, and you just have to hope that the water level (and number of people on the boat) work in your favor! (Makes it kind of exciting LOL!) We have had a CM instruct us to wait while more people board/disembark to lower the boat, and then when the doorway is at the optimum height to the dock, they wave us on. (Pro tip: DON'T LOOK DOWN as you pass over the gap
) All other boats will have a portable ramp that a CM (Cast Member) will place for you, including the Sassagoula fleet that serves Saratoga & The Treehouses/OKW/POR & POFQ, and the Disney Springs Water Taxis (which are the same type of boat, but have not returned to service since pandemic closings.) The Friendships that ply the waters between Hollywood Studios and the International Gateway at EPCOT use the exact same ramp as well. The ramps are *noisy* when driving on and off, but quite safe, I promise! The main thing to watch for here is using "turtle speed" coming *off* the boat - if there is no fencing around the dock, you don't want to make a BIG "splash" in more ways than one!
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The Monorails use the same portable ramp for loading/unloading as the boats use, and the worst part is some of the pedestrian ramps going *up* to the Monorail stations may really tax the battery on the ECV. A CM will place the portable ramp into the Monorail for you - just follow their instructions. Most of the time, you will have to back off down the ramp at the next station. Remember to keep your wheels straight, have someone behind you giving you clear verbal cues, (CMs are used to doing this, and will be glad to help you) and take your time for safety.
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The Skyliners are VERY accessible, and the gondola cabins are a direct drive on, no ramp needed. CMs will "chock" the ECV wheels to prevent it from rolling across the cabin while in flight. The user simply rolls straight in and sits between the benches. Follow the signs and CM directions at each Skyliner station to go to the HA loading area - they fully stop the gondolas to load there, and you can take all the time you need for both loading and unloading. The exception is Riviera - they cannot stop the Skyliner there, and so loading/unloading is only done while moving. There is not a pull-off loading/unloading area at Riviera that other Skyliner stations have, but the Skyliner cars slow to a crawl while going through the Riviera station - so if you feel like you can drive on board, or back off the Skyliner while it is moving, Riviera is no problem.
Only 1 ECV (or personal mobility device of any kind) per Skyliner Cabin, so be prepared to split up here if you have a larger party, or more than one mobility device in your group; just make plans for where everyone will meet!
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In general: Whenever loading/unloading from Disney transportation of any kind, use the *slowest* possible speed on the throttle control, and listen to the CMs who are there for your safety. They are all experienced in helping Guests with their mobility devices.
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Once you are in the Parks, don't worry if y'all park the ECV, and you come out of a ride, attraction or meal to find it "missing". This is probably the the most startling thing that will happen during your trip!
Cast Members routinely have to shift around scooters and strollers to keep walkways clear, and to fill in blank spots. Because there are so many similar ECVs (especially rental ECVs) it can be easy for it to become "lost" in a small sea of similar looking units. So, one of the things we recommend you do is tie a brightly colored length of ribbon, or even a brightly colored cotton bandana somewhere on the scooter. You can even pop a favorite Disney T-shirt over the back of the seat! That way, you ask the CM who is moving scooters and strollers around if they have seen the scooter with the bright green and pink striped ribbons on the basket - instead of "the black one" or "the one with a captain's chair".
In all the years I have been hanging around here, we have had *one* scooter that was literally taken by accident because it was identical to the scooter that person had rented. (for rentals, the keys are all the same so the rental company doesn't have to keep track of one particular set of keys - they can hand over any key for any scooter). It all got sorted in the end, and everything was OK. But seriously, at WDW, in the Parks, you don't have to worry.
Nowadays, most vendors will put a "license plate" with your last name in a plastic cover that is usually on the back of the ECV seat, or the front of the basket, but those all start to look the same after a long day, so... ribbons, bandanas and/or t-shirts!
And always always always take the key if you leave the scooter anywhere. Cast Members know how to disengage the brake that keeps the ECV from rolling when parked, to move it if need be.
It should go without saying that you never leave anything in the basket, or on the scooter that you want to keep, otherwise, it could "grow legs" and disappear...
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So that you can have the best trip possible, here's a few more tips:
- Plan ahead if you are flying. Remember that long lines at TSA - and long concourses inside terminals - can be problematic. You may want to consider bringing along a folding rollator or a wheelchair that someone in your party could push, or arranging for an airport porter service if you will need it. Domestic airlines fly mobility devices for free, and the airline will be happy to help you with it at the gate; just allow a bit more time; just like at Disney you will usually be first one, but last off as you wait for your device to come up from the gate-check hold.
- If flying in to Orlando and taking a bus to Disney World, (and bringing your own mobility device) be sure to let your ground transportation company know if you will need to use the lift to get in and out of the coach-style bus that goes to and from the airport. (you must be seated on/in a wheelchair or ECV to use the lift). Remember that you will have to stop and collect your own luggage before proceeding to ground transportation.
- You can always practice your ECV driving and parking skills at Wal-Mart, Target, Lowe's, the grocery store, etc. and it can help. It's a great way to practice for the inevitable moment when someone *will* walk right out in front of you while you are driving at WDW! These kind of shopping cart/ECV hybrids tend to move very slowly and deliberately, like the Disney Parks rental units. Most "outside" rental vendors in Orlando rent standard scooters that anyone can buy, and that have a vastly better (and faster) speed control system.
- Grab a towel from the hotel to cover the seat bottom - black vinyl or fabric can get very hot in the Florida sun! Some models have seat backs that fold down to help protect the seat bottom, but a simple bath towel works as well. Some folks cover their rental seats with a Disney shirt or beach towel for fun!
- If you are worried about rain, most vendors provide a clear plastic shower cap to cover the controls; you can throw a poncho over the seat (especially when you are not riding) to help keep it dry. I often ride with the front of the poncho OVER the tiller/controls, and the back of the poncho OVER my seat back to help keep everything as dry as possible! Looks weird, but who cares? You're at Disney World! Yay!
- WDW has a rule - for everyone's safety - that only you ride the ECV. You will undoubtedly see people holding children on their laps while driving their scooters, but it's very dangerous, and I hope you will agree that safety comes first. One ECV, one rider. One seat, one butt.
- Don't allow the scooter to become your group's personal pack mule. It's a medical mobility device, meant to carry a person, not everyone's bags, coats and "stuff". A lot of people see the basket on the front, and start loading it up! For the comfort and safety of the rider, try to make sure that they are not overburdened. This is especially true at bag check - ECVs still have to go through security lines, and the person on the ECV is responsible for everything on the ECV, or in it's basket/compartment/bag at security.
- Remember to stay sharp and focused while driving the ECV - people at WDW tend to be doing everything but paying attention to others when they are walking, and many of us here have had folks run right into us, or walk right in front of us as we are moving!
Bipeds don't realize that many scooters can't just stop on a dime; some of them "coast" a tiny bit before coming to a complete stop, even if the driver is fast on letting go of the throttle. To help keep everyone safe and whole, I try to make eye contact, smile politely, and offer an cheerful "Excuse me!" when needed. Little kiddos are also prone to running out in front of mobility devices because they are blissfully unaware of the laws of physics.
Personally, I have my family create a "bubble" around me to help with this issue. Some walk just ahead of me, and someone will typically (when possible) walk on my left side. I try to stay to the right side of walkways, "streets" and sidewalks and that means I still have to watch for people popping out on the right side, but hopefully helps cover the left.
- Ideally take some time to practice a bit with your rental (at the Resort is a great spot for this) prior to going in to the parks. Get used to how it handles, turns, stops and starts. Every ECV is a bit different (just like any other vehicle). I have 2 personal ECVs, identical models and they each have their own "personality" (and name. Because I'm weird like that LOL). Everyone is eager to get to the theme parks, but 15 minutes of practice (going through the shops, the Quick Service, dealing with different types of surfaces, doors, ramps and obstacles) will make you feel much more confident, and more "in-tune" with your rental.
- Don't worry about rain - but don't drive through any standing water that is more than about ankle-deep, either. Most ECVs (and some power chairs) have their batteries mounted low on the frame; you don't want to try and scoot through a giant puddle, only to find that you have shorted out the electrical system, and killed the battery. I carry shower caps to cover the controls to protect from rain, and then I throw the back of my rain poncho completely over the seat back on my device, and the front of the poncho over the controls.
- A few miscellaneous driving tips: anytime at WDW (or anytime using an ECV for that matter) be aware of ramps, hills and slopes. Going up, you may want to lean forward slightly to help shift your center of gravity towards the front of the ECV. Take your time on steep slopes, hills or ramps, and if possible, approach them at a slight angle at the base.
Coming down, be very aware of your speed (turtle speed is recommended for best control), and make sure you can brake effectively. This is a time for two hands on the wheel!
When crossing the train tracks embedded in Main Street at MK, be sure to cross at an angle. (ideally, perpendicular to the track) Otherwise, you risk the wheel(s) getting caught, and you could find yourself dumped rather unceremoniously onto Main Street. I have personally experienced this, and have seen it happen several times to others; if you don't get dumped out of the mobility device, minimally you will have to exit the device and lift it out of the track. Everyone wants to have an unforgettable trip - just for the right reasons!
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Sorry this was so long, but I hope it helps answers any questions y'all may have in advance.
Let us know if you have any more questions about ECV use at WDW
*Feel free to share with any interested members of your travel party!
