Thanks for updating us and I'm glad it all seems to be working out. While I believe there are things Disney could do a better job at, IMO, this is an area (when they clearly messed up) that they excel in correcting and always have. The only exception I can think of, that isn't front desk/checkin related) is with the 2 relocation issues form AKV where they left it up to the resort to handle. They could/should have done a better job than they did. Let us know the final outcome please.
Sorry, it's 72 here today in N. Florida. Hopefully the weather holds for their trip.
IMO, it's time to make lemonade out of lemons. By 8 am you need to have some idea of what you consider to be the best solution to the problem. (And unfortunately, demanding the original 2B villa may not be realistic. Have something else in mind.) Ask them to put you up in two or three connecting hotel rooms at the Beach Club. If you had planned on cooking in the room, ask for concierge access, or for a suite at one of the hotels that will accommodate your party size. DVC can't make a villa suddenly materialize...but they can foot the bill for more expensive hotel rooms to cover for their mistake. When you speak to them in the morning, I would just start out with "our family discussed it last night and have a solution to propose." Offer one or two different suggestions similar to the above and dare them to turn you down.You could also go onto the Disney World reservation website now and see if any Two Bedroom villas are showing up for cash reservations on your dates. DVC rooms are rightfully made available to cash guests on a regular basis. But if there are any unbooked rooms as of tomorrow morning, just flat out tell DVC do "get them back." IMO, worst thing you can do is go into the call blindly and just wait for DVC to offer suggestions. You probably won't be 100% satisfied with their suggestions, and you'll be scrambling to decide how to react. Use the next few hours to decide what you believe to be an acceptable compromise, and see if they'll bite.
Get in mind what you think is fair unless you're willing to take whatever they offer. Most likely they'll give you dining credit, you should have an amount in mind that you feel is fair. I doubt they'll offer the Dining Plan for 5 people for a week but they may. You should go ahead and decide which type meets your needs if they do.
As a rule these type of issues go better when you have an idea of what you want but I agree with being realistic. However, just waiting to see what they offer isn't a bad idea as it should be found money for the stress involved if things work out as promised. Generally Disney resorts tend to offer a room credit or concierge access for such situations. But they may ask the member what they would prefer and this is where having an idea in mind is most helpful, that and where what's offered is unacceptable. However, while promises have been made, the OP is not yet in the room they reserved and should remain somewhat skeptical until things are completely worked out and should also have an idea of appropriate compensation and acceptable alternatives if they don't get the exact option reserved.
They likely shouldn't have to but DVC apparently already said they'd give them something as a good will gesture.
