We used SF this trip. Waiting outside with no queue is at least shaded. I thought they did a good job handling the crowd. I think they are short on buses. The trip to the resort from waiting to board to drop off was about 75 minutes. Stops were RR, CBR, maybe something here, Music then AKL. At least the resorts were in the same general vicinity. The return trip was a little more nerve wracking. I was trying to be proactive. I got an email and text that they needed flight information 48 hours from departure. I picked a pick up time, I thought flight information was optional. I emailed and called them with that information. After a few phone calls, the agents were pleasant, I finally got a text with a pick up time. It was about 27 hours from my departure time. I was getting nervous no sign of a bus for 4:35 pick up. Two other parties showed up for a 4:45 bus. The bus was there right at 4:35. He asked my name and I was the party he was picking up. The other parties could not board early. We had one more stop after us. When their informational video starts you know you're on the way to the airport. Evening traffic slowed us down. We made it to the airport, but not as early as we like. We saw one of the parties from the 4:45 bus arrive at the same time we did. I'll probably book them again, but I'll add my flight information, not just a time window. I may also fudge my actual flight. That way I arrive early, the way I like it. One of the 4:45 parties said her
travel agent always books SF for her clients.