How many comps have you recieved?

[mistysue]

Cruelty?

There is a whole thread about it somewhere. Basically, I went to upgrade my undercover tourist tickets (after 4 days of use) and the CM manager at DTD wanted me to pay the difference between what undercover tourist had paid for my original tickets, and the current gate price of the ticket I wanted. ($112 each instead of $50 per ticket) She was so set that I was wrong that she 1) put a note in their system that I was scamming them 2)called other locations, including my hotel, to tell them not to let me upgrade my tickets AT ALL. She told me to check with the concierge at my hotel- when I arrived they told me they knew I was coming and that I was wrong and they were not going to discuss it unless I want to pay the "correct" price. There was actually a note saying don't let me upgrade even if I pay her higher, incorrect amount. It took my entire night (not sure if it was a perk that we paid $120 for a babysitter so our kids ended up not seeing this because it took up our ENTIRE date time as it was #1 on the date night agenda) and over an hour of the next morning because once I got the 6th guest relations location to actually listen to me, and he agreed that her quoted price was wrong, he had to get approval from his boss's boss to let me do anything because there was some sort of lock code? During the entire thing I had a manager at one location say to my face that if I don't want to pay Disney prices I shouldn't come to Disney and he told me to go home. Because he made me cry and it was so crazy I couldn't even respond, he proceeded to give me a whole speech about other cheap things I could do with my time.
So I summarize that as CM cruelty. In the end I paid the actual price, and about a month after I got home and after multiple letters, somebody finally called and said something like "I'm sorry if you think somebody was unfair to you" followed by silence on the line. Not even a flat out "I'm sorry" without conditions attached, but I'll take it and I'm just trying to forget about it. A total *** Disney situation. And I am not a complainer, never been comp.'d for anything so I don't know how I could be on a list of people not to be nice to.

 

[jmkrat]

We didn't get a comp, but we did get a room upgrade. We were staying at the Boardwalk Club level and the room flooded ( toilet overflowed) so they moved us to a lovely room over the Flying Fish. The huge balcony was amazing and so was the beautiful Boardwalk view.

 

[floridagirl61]

I have never been "comped" a room or had an upgrade for any of the Disney resorts that I have stayed at. But I have had great service from Disney and received what I consider unasked for "comps".

Disney did several things for us during our last big stay in September.
You can read about it in my trip and dining reports if you want all the details but to be brief, they purchased us two new umbrella strollers which cost $117, they gave us two balloons and two plush toys for my grandsons, gave us a $200 credit on our room, and gave us a dining credit of $120.

We did not ask for any of this, but they did it anyway. I really believe that Disney tries to help make things right if they can.

Even with the issues we had we still believe this was our best vacation yet and can't wait to return again.

I hope I am not on some kind of bad list now!!!

 

[smiths02]

There is a whole thread about it somewhere. Basically, I went to upgrade my undercover tourist tickets (after 4 days of use) and the CM manager at DTD wanted me to pay the difference between what undercover tourist had paid for my original tickets, and the current gate price of the ticket I wanted. ($112 each instead of $50 per ticket) She was so set that I was wrong that she 1) put a note in their system that I was scamming them 2)called other locations, including my hotel, to tell them not to let me upgrade my tickets AT ALL. She told me to check with the concierge at my hotel- when I arrived they told me they knew I was coming and that I was wrong and they were not going to discuss it unless I want to pay the "correct" price. There was actually a note saying don't let me upgrade even if I pay her higher, incorrect amount. It took my entire night (not sure if it was a perk that we paid $120 for a babysitter so our kids ended up not seeing this because it took up our ENTIRE date time as it was #1 on the date night agenda) and over an hour of the next morning because once I got the 6th guest relations location to actually listen to me, and he agreed that her quoted price was wrong, he had to get approval from his boss's boss to let me do anything because there was some sort of lock code? During the entire thing I had a manager at one location say to my face that if I don't want to pay Disney prices I shouldn't come to Disney and he told me to go home. Because he made me cry and it was so crazy I couldn't even respond, he proceeded to give me a whole speech about other cheap things I could do with my time.
So I summarize that as CM cruelty. In the end I paid the actual price, and about a month after I got home and after multiple letters, somebody finally called and said something like "I'm sorry if you think somebody was unfair to you" followed by silence on the line. Not even a flat out "I'm sorry" without conditions attached, but I'll take it and I'm just trying to forget about it. A total *** Disney situation. And I am not a complainer, never been comp.'d for anything so I don't know how I could be on a list of people not to be nice to.

I'd have to say, we would never be back if that happened. Even if I wanted to, my DH would refuse it. We might spend a day at Disneyland when I visited my friends in OC, but we would never have a family trip to WDW again.

 

[jcjen519]

We've never gotten anything comped or had an upgrade.
I sort of cringe when people start listing the things they've gotten comped for because we've had some REALLY bad things happen at Disney, both by chance and directly due to CM error or cruelty even. We once checked into a room that had no working tub or shower, rotting food in the fridge, construction in the neighboring rooms (7am wakeup call was a hammer every day!) the nearest elevators were all closed for construction use, and they did fire alarm tests multiple days while my infant was napping. It took a full day to get them to fix the little pull knob so we could get shower water, and they still hadn't gotten us a stopper for the tub until the week was almost over. Compared to the OP of that other thread, I should have gotten a free week GF RPC for that stay. I always leave these threads feeling like Disney just doesn't like or appreciate me, but I can't stop looking. And then we go back again.

ETA- Forgot to mention with that room, at check-in they never gave us a room number, and while we arrived at 10 am, we didn't have a room available until 7pm, our luggage didn't come until 11pm, by which point I had a sleeping 6 year old and 6 month old in my bed because they forgot the pack and play.

That is really awful and Disney shouldn't be renting out rooms in that condition. Do you just accept it and not say anything? why? Did you ask to be moved or visit the front desk? I can't imagine why you'd stay in that room for a week. sorry it happened to you.

 

[bookgirl]

In another thread the topic of receiving several comps has arisen. I travel some for both work and pleasure and I've never had a stay that was so bad I felt the hotel owed me something for staying there. If I had a really bad experience that I thought was out of the norm for the place, I'd give them another chance and take a comp, but I wouldn't keep coming back if it is so bad I felt I needed to be comped on multiple occasions. There were way more people than I expected responding that they get comps routinely.

How many comps have you received from Disney? Is this more or less than you have received from other hotels?

Please, no bashing of anyone that has (or hasn't) received comps.

Well my mom and her friends get comps at the casinos so I get a whole lot of free stays if I go with them.

WDW I've gotten one free upgrade (standard to garden view) but it was pixie dust. On a trip year before last they messed up my ticket and I had to wait at MK to get it fixed so they gave me a couple of anytime FP since I missed rope drop. She gave them without asking and it was a nice surprise but I wasn't mad or anything.

 

[HM]

No comps. I've had 16 trips with stays in nearly all the resorts (used to do split stays a lot).

I moved rooms at ASMu due to screeching mom in the room next door (they wouldn't be leaving any time soon according to the front desk). The new room was in Country Faire...the last room in the building, as far as you could get from the main building. It was inconvenient but quiet. I didn't occur to me to complain.

I had a really worn out room at BWV once, but did not request a change as we liked the location (behind elevator on first floor), just let them know of the problems (broken lamps, curtain rod falling off the wall with curtain hanging at strange angle, and something in the bathroom that I can't remember).

 

[jcjen519]

There is a whole thread about it somewhere. Basically, I went to upgrade my undercover tourist tickets (after 4 days of use) and the CM manager at DTD wanted me to pay the difference between what undercover tourist had paid for my original tickets, and the current gate price of the ticket I wanted. ($112 each instead of $50 per ticket) She was so set that I was wrong that she 1) put a note in their system that I was scamming them 2)called other locations, including my hotel, to tell them not to let me upgrade my tickets AT ALL. She told me to check with the concierge at my hotel- when I arrived they told me they knew I was coming and that I was wrong and they were not going to discuss it unless I want to pay the "correct" price. There was actually a note saying don't let me upgrade even if I pay her higher, incorrect amount. It took my entire night (not sure if it was a perk that we paid $120 for a babysitter so our kids ended up not seeing this because it took up our ENTIRE date time as it was #1 on the date night agenda) and over an hour of the next morning because once I got the 6th guest relations location to actually listen to me, and he agreed that her quoted price was wrong, he had to get approval from his boss's boss to let me do anything because there was some sort of lock code? During the entire thing I had a manager at one location say to my face that if I don't want to pay Disney prices I shouldn't come to Disney and he told me to go home. Because he made me cry and it was so crazy I couldn't even respond, he proceeded to give me a whole speech about other cheap things I could do with my time.
So I summarize that as CM cruelty. In the end I paid the actual price, and about a month after I got home and after multiple letters, somebody finally called and said something like "I'm sorry if you think somebody was unfair to you" followed by silence on the line. Not even a flat out "I'm sorry" without conditions attached, but I'll take it and I'm just trying to forget about it. A total *** Disney situation. And I am not a complainer, never been comp.'d for anything so I don't know how I could be on a list of people not to be nice to.

That is awful. I do not mean this to be rude but there is a lot of ground between complainer and doormat. I wouldn't worry about any silly list. It sounds like this "list" is simply a list of comps or free perks people have gotten. they can't do anything to you nor would I believe there is a "be mean or rude to these people" list. sorry

 

[Disneytam]

In 1999 we had booked two GF RPC standard rooms for a family group for a week. When we arrived we were told that we had been given a free up grade to a suite because they were overbooked. Wonderful! But when we went into the suite (about 2:00 or so) they had a couple of large fans in one of the bedrooms blowing onto the floors. I thought ok they just washed the rugs and we all went to the parks. Next morning after we all had showers and were ready to go I noticed the rug outside the bathroom seemed pretty wet and we mentioned it to concierge on the way out to the parks. That night when we got back to the rooms their was quite an smell in that bedroom (like wet dog) so I called the desk and they told me to make sure I put the shower curtain inside the tub when we took showers because we had gotten the rug wet. Huh? Next morning walking down the little hall to the bedroom my socks were really wet from the rug and I knew the curtain was in when we took showers.

My husband got looking at the tub because the floor was soaked and noticed that the drain in the tub had a crack all the way around it. Every time we used the shower the water wasn't going down the drain it was running down the underside of the tub and out onto the rug. The smell of the room was terrible, the shower couldn't be used and the hotel was fully booked. They finally sent maintenance who wouldn't be able to fix it till the next day and brought the fans back in. We ended up having to close that room off(2 queen beds) and sleept on the floor in the living room area with my son sleeping on the couch for two nights because the smell of the wet rug was so bad and the fans ran for two days. The rest of my family were using the other two bedrooms.

The concierge kept reminding us that we had been upgraded to this wonderful suite and that we hadn't actually paid for it. They ended up refunding us $250. Back then I was really shy and we didn't want to ruin our vacation so I just went along with it but now I think I would have pitched a fit. My whole family laughs about it now any time a Disney vacation is mentioned.

 

[mistysue]

That is really awful and Disney shouldn't be renting out rooms in that condition. Do you just accept it and not say anything? why? Did you ask to be moved or visit the front desk? I can't imagine why you'd stay in that room for a week. sorry it happened to you.

Every time something happened it was a "one time" thing, so it was taken care of and then why move? Then something else... It really didn't upset us, it just makes me laugh when I see complaints about little things.

That is awful. I do not mean this to be rude but there is a lot of ground between complainer and doormat. I wouldn't worry about any silly list. It sounds like this "list" is simply a list of comps or free perks people have gotten. they can't do anything to you nor would I believe there is a "be mean or rude to these people" list. sorry

When writing and talking to managers about it I wasn't worried about being put on a list. I don't think there is a "be mean" list either, in this particular instance they would scan my ticket and then have a note specifically tied to me. I didn't want Disney to give me something, but after seeing stories of what people "deal with" and what Disney does to compensate them- I am puzzled by why they never even offered anything. Comparing my experience to people who have been offered amazing comp's makes me sad. I had to beg just to get an apology.

 

[jpeka65844]

We've gotten one comp:

We stayed BLT MK view for one night pre-cruise a few years ago. After finally getting into the room at 5:30 PM, there was significant damage to the TV armoire and the table. Damage that I wanted to make sure I reported immediately so that I would NOT be held responsible for.

A manager came and looked, agreed that the damage certainly made the room sub-par (BLT MK View rooms were the highest point value on property at the time) and comped us our already planned dinner at CA Grill.

We felt a little guilty so we only submitted a receipt for our appetizer and entrees. Dessert and booze we paid for OOP.

 

[jcjen519]

Why do so many people bring up upgrades when the topic is comps. those two things are so different I can't understand why someone asked about comps would say " i've been upgraded or received "pixie dust"....."

As far as I can recall the only comp we've received was the cost of a cabana at the polynesian. The television and I believe the fan and fridge....perhaps all electrical to the cabana was not working. I asked the attendant 2-3 times about it and finally a maintenance worker showed up and messed around with something for 5-10 minutes, nothing was fixed and he left. I mentioned it to the attendant again who pretty much avoided the cabana after that. The other cabana was occupied so maybe he didn't know what to do for us? who knows. The next morning I stopped by the club level cms on our way out. I really did it to let them know about the problems with the cabana since they were never addressed. I had not thought about compensation probably because I suppose I could have insisted on leaving instead of using the cabana for our allotted time. he immediately apologized and I believe he could see on his computer that the cabana had been since taken out of commission. We were credited the cost of the cabana and offered another day. we didn't take the other day because we didn't have the time but I felt good about the interaction.

what was I "owed"? eh...i don't know. what was done for us certainly didn't hurt disney though and it did leave us with a good feeling. I know that there are people who are pushy "takers" but regardless I believe it to be good policy and think that disney should address legitimate problems in a way that leaves the guest feeling good about the situation. Even if I'd been a big jerk who not only complained about the amenities not working but also about the fact that a maintenance man was in my cabana, that the kids at the pool were loud and that the weather was too hot it wouldn't change the fact that my cabana experience was a lousy one. The amenities didn't work and my being obnoxious and complaining about weather and children at Disney wouldn't make that any less true.

 

[shyjade]

One night's stay at Pop last October (we never asked for it). We arrived around lunchtime and the resort's key card system was down for 2 days so all we had were our new MagicBands to access our park tickets (mine didn't work), dining plan (mine didn't work) & room (neither of our MB's worked). Unfortunately, the MB's did not work to get into our room until 10:45pm that night (after several hours and trips wasted to the front desk, dealing with several CM's including the night manager, etc.) They finally figured out their problem and we were comped that first night (and given an extra FP for the ride of our choice).

 

[kneedeep]

We have received a couple of comps:

The first was during a one-night stay at one of the values when our DDs were very young. To make a long story short, several items were taken/disposed of from our room when housekeeping (incorrectly) assumed that we had checked out. Despite the fact that this happened during a span of less than an hour while we were at breakfast (and well before checkout time), the items could not be located anywhere. (We're talking sippy cups, toothbrushes, snacks and a relatively cheap curling iron-- nothing really valuable, but still inconvenient to be without.) After waiting 45 minutes for a housekeeping manager to conduct a search/investigation which yielded nothing but one sippy cup from the trash, we were offered a $50 credit back to the room to defray the cost of replacing those items.

After we returned home we received a follow-up call about the incident, and after my husband relayed what had transpired to the CM, we were offered a voucher for a free night's stay at any value within the next year. We didn't expect that, but were happy to accept!

The second Disney "comp" was just in the form of a $100 room credit when we stayed at WL a couple years later and had no hot water whatsoever on the morning of our checkout. This was offered to us when we called down to ask if hot water service would be restored in time for us to shower before checkout, and were were told it would not.

In both situations we tried to be very courteous, and were treated in kind. It has been our experience (at other resorts as well), that approaching a manager in a calm, polite way and sharing our "disappointment" rather than anger yields the best results.

 

[Pakey]

One night stay at YC CL. I had booked through Expedia for a week stay at YC CL. Upon arrival, we checked in and were given a regular room, not club level. Told front desk that it was supposed to be CL, had Expedia printout showing receipt and confirmation for CL. Disney system showed regular room. Back and forth, manager was called. He came and said that error was with Expedia and there was nothing Disney could do, I would have to take it up with Expedia.

This was on a weekend night (we travel from west coast) before everyone had cell phones and I remember being on those bank of phones by the elevators at the YC trying to work with Expedia. Expedia front line person tried and finally said that I would have to wait until the following morning until someone higher up could be put onto my case. I went back to the front desk and asked what could I do to get my club level stay. They said the only way I could stay CL was if I paid to upgrade from the standard room their system showed I had booked. I said fine, I would pay AGAIN. Then they said that they didn't have any CL rooms at YC that were ready and I would be moved to BC. I said I really preferred YC.

I paid with my credit card and was then told that we would have to wait for them to ready a room. We waited 3 hours sitting by the CL desks upstairs before a room was ready (too bad it was after the evening appetizer hours). I would have taken BC if I had known it would be 3 hours, lol.

The Disney CMs were all very nice but it was like they were clueless and didn't know how to handle the situation.

I wasn't about to let this ruin my vacation or waste any more time on it. I called Expedia after I got home the following week and the nice manager said that he would get it fixed and called me 30 minutes later and told me that it was done and that Disney would credit me back for the extra charge I had to pay to upgrade at check in.

When I got my credit card statement, not only was I given the credit for the 2nd upcharge, I was given credit for that first night.

This is the only comp in 25 WDW vacations.

 

[athumann]

Why do so many people bring up upgrades when the topic is comps. those two things are so different I can't understand why someone asked about comps would say " i've been upgraded or received "pixie dust".....

I suppose my post was one of these, sorry. I guess it felt like a comp.

 

[Gillyrose779]

I would love to know your opinions on our situation as I am not sure if we were overreacting or not.

We got there exactly at 4pm (timed it perfectly with our 18 hr drive) so we could check in and make it to the park for a nice evening. I used My Disney Experience and linked our 7 day hoppers to our reservation. I was told to just let them know I did this at check-in so I did. Well somehow that confused the crap out of them b/c it took them over an hour to figure out they didn't need to do anything as our tickets were already on our room cards. In the mean time I was able to give my mom a card to go to the room. This is at Boardwalk and she had a REALLY long walk carrying a few bags of groceries and milk. She came back while I am still dealing with check-in and said the key didn't work and someone seemed to be in the room. Long story short- after three long trips to the room they figured out they gave us the wrong number- over 2 hours was lost and my mother was exhausted. We let this go and moved on with our vacation.

Finally made it to Hollywood Studios at about 7pm only to find out my husband's card didn't work- I had to spend another 40min at guest relations for them to reissue him a card. This is what made me complain. They spent all that time earlier to make sure the tickets were on our room card only to find out my husband's ticket was not on his card. We got maybe an hour before the park closed.

The next morning I spoke to the front desk about what happened. She went to talk to someone and came back and asked when we were going to be in our room later. I told her we could be in our room at 6pm. She wouldn't say what the surprise was but it sounded like it was for my son's 4th birthday. Another long story short- we made it back at 6pm- no one came- at 7pm I called the front desk- they said they would call back- no one called back. More time wasted. After I finally called two more times the next day I figured out they were going to bring a cake and balloons for my son while we were gone and I'm only assuming b/c there was a do not disturb on one door they left. We had a 2 bedroom lock-off with 2 doors- only 1 door had do not disturb. I would have taken it down before we left but the CM made it sound like she wanted us there for the surprise- not that they were bringing something while we were gone. We got the cake the next day.

We ended up getting the cake/balloons for free and a $50 credit for a meal along with 4 fast passes.

We are really easy going people so I still feel bad for the freebies but, then again, I'm still really annoyed with all the time we wasted as well as the fact not once did someone call me back- I had to keep calling.

 

[Tink_Or_Belle]

we were offered a night on a future trip after our last trip but I didn't take it.

Our issue was that our daughters magic band wouldn't let her in the park or let her in for fast passes. We were so early in the testing phase that we also had a card she could use to get in to the park. Most fast pass people were good about knowing we wouldn't have left her off all our plans. only one told her she couldn't go so my husband just let her go while he waited. . But when they sent the survey on how it worked I was honest and they called and offered us a night (maybe 2 nights?)

I told them that we knew it was a test and that it might not work. If the problems has happened when the bands were being used all the time I would have taken the comp.

 

[GigiDisneyfreak]

Why do so many people bring up upgrades when the topic is comps. those two things are so different I can't understand why someone asked about comps would say " i've been upgraded or received "pixie dust".....

I suppose my post was one of these, sorry. I guess it felt like a comp.

I don't think you needed to apologize. I have visited many times and have never had a problem but it was nice to what Disney has done to fix problems whether it was an upgrade or a comp.

 

[Dis703]

I was given a $200 credit for an inquiry over our bill. Basically we had gift cards to pay for our entire trip and somehow a large chunk was charged to our credit card on arrival day that we were unaware of. They called me and explained what they think happened, offered to reverse the charge and take what gift cards I had left and credited me the $200. It was much more than I expected.