I lmpw what you mean, OP. I've worked retail since 2017, a lot of that time in customer service roles, and I see it many times every day. There have always been entitled people, but in the last year, it has gotten worse. I really want to say something like "I'm a minimum wage worker. Do you really think anyone in corporate is asking my opinion about that issue?" Just today, I had someone yell at me because she was waiting in the wrong place to do a return. Then there was the person who refuses to give me her driver's lisence so I can look up her credit card, trying to tell me she's never had to do that before. Ah, no, lady, you've had to do that for years.
And on and on and on. I get that people are stressed right now, but they really have to stop being so rude to each other. Please.