That's what I wanted to hear, that it was being passed up to the appropriate manager as I asked.
My fear was that they would send a similarly polite, canned response simply explaining that 'we appreciate your input, but there is no such discount program.' It may seem like a subtle difference, and said appropriate manager might ignore one such e-mail, but if everyone who really wants this discount writes to them, I think it might really have some sort of impact.
As they said, they value our input and want to hear from us.
Again, just wanted to share.