*WDW*Groupie*
DIS Veteran
- Joined
- Oct 2, 2006
@SouthFayetteFan and any other bankers out there. I just had the most frustrating experience with HSBC. They made their old app obsolete, forcing users to install their new app. Went to deposit a check today and couldn't access my account because it sent a verification code to my "old device" (even though I've had the same phone number for 10+ years). So I call HSBC and the nightmare began.
The CSR had to text me a code, then once I got that I needed to enter it, then would be prompted to send myself an e-mail for another code (such silliness). HSBC is now requiring users to create a separate password for their phones and laptops. This doesn't work for me because I want 1 password for each bank (I don't want 2 passwords for HSBC as I will never remember them). The girl on the phone kept insisting that I just add another letter or number to my password for my phone, and I held fast and said there was no way I'd remember that as I rarely use HSBC (Chase is my daily banking) and I only want 1 password. She was telling me how it's more secure to have 2 different passwords, but wasn't able to articulate what made having 2 passwords more secure (she was also trying to tell me that when I logged in on my computer I'd be using a "password" and on my phone a "pass code"; I must have been her nightmare because I told her the words are synonyms, even though she kept insisting they meant something different). I asked if my account could be set up to bypass the requirement for a unique password for my phone, but was told (after a lengthy hold) that that couldn't be done. After 1 hour, 10 minutes of sheer frustration on the phone she told me that if I wanted to bypass activating this nonsense I could hit an area where it said "complete activation later" and it would take me to my account. I have no clue why she waited over an hour to tell me this. I felt required to leave a negative review of the app during the phone call and was relieved to see that most of the other reviews gave the app 1* just as I did (I would have preferred to leave no star).
Incidentally HSBC already requires user id, date of birth and password to login, which is more than any other banking app that I use. I was wondering during the phone call how difficult it would be to move this account elsewhere -- that's how frustrating the call was. Alas HSBC Premiere holds our mortgage (just renewed) and we get a very sweet rate, so it seems unlikely that I have the option of moving to a more user-friendly bank.
The CSR had to text me a code, then once I got that I needed to enter it, then would be prompted to send myself an e-mail for another code (such silliness). HSBC is now requiring users to create a separate password for their phones and laptops. This doesn't work for me because I want 1 password for each bank (I don't want 2 passwords for HSBC as I will never remember them). The girl on the phone kept insisting that I just add another letter or number to my password for my phone, and I held fast and said there was no way I'd remember that as I rarely use HSBC (Chase is my daily banking) and I only want 1 password. She was telling me how it's more secure to have 2 different passwords, but wasn't able to articulate what made having 2 passwords more secure (she was also trying to tell me that when I logged in on my computer I'd be using a "password" and on my phone a "pass code"; I must have been her nightmare because I told her the words are synonyms, even though she kept insisting they meant something different). I asked if my account could be set up to bypass the requirement for a unique password for my phone, but was told (after a lengthy hold) that that couldn't be done. After 1 hour, 10 minutes of sheer frustration on the phone she told me that if I wanted to bypass activating this nonsense I could hit an area where it said "complete activation later" and it would take me to my account. I have no clue why she waited over an hour to tell me this. I felt required to leave a negative review of the app during the phone call and was relieved to see that most of the other reviews gave the app 1* just as I did (I would have preferred to leave no star).
Incidentally HSBC already requires user id, date of birth and password to login, which is more than any other banking app that I use. I was wondering during the phone call how difficult it would be to move this account elsewhere -- that's how frustrating the call was. Alas HSBC Premiere holds our mortgage (just renewed) and we get a very sweet rate, so it seems unlikely that I have the option of moving to a more user-friendly bank.
This is like a dream placement for my girl!
Oops.
I do have a new Neiman Marcus $50 off $250. My Amex Offers are full of stores I've mostly never heard of before.
) and she was talking me through their website to see where they fly (I didn't realize they fly to Hawaii and Europe), when I noticed the 
ATTN: DISchurner Hamilton fans
