Following up with my Uber Eats debacle (to refresh it was a $44 bill plus tax, fees, and $10 tip):
TLDR: Uber said that not all restaurants participate in the Eats Pass discount. Said to look for a Green Ticket under the restaurant's name, and that because it was a new feature, Uber would refund 5% (around $3) and the Delivery Fee ($9.49) in the next 3-5 biz days.
There is a $2.19 refund already there (hopefully more to come).
And I haven't gotten to running the numbers to verify that even tho the bill shows the Platinum credit(s) being used, that the Gold credit is also being used, as
wanderlust7 pointed out.
Here is their emailed response:
I took a look at your account, and it appears your order wasn't eligible for the Pass benefit.
Since this is a new feature, I've gone ahead and refunded the amount of your delivery fee plus an additional 5% off your order. This will reflect on your payment method within the next 3-5 business days.
In the future, to see if an order is eligible for the Pass benefit, look for the green ticket icon underneath the merchant's name. You can also search for merchants eligible for the Pass benefit using the filter under the search bar.
If you don't immediately see the green ticket indicator, you may be experiencing a short delay. You can expect to see this new feature added to your app by the end of your membership's billing cycle.
Moreover, Your Uber Cash balance is made-up of any gift cards, credits given by Uber Support, promotional credits, Amex Premium Benefits, and Uber Cash purchases.
Our system has a predetermined order for how these values are used and for this reason, it’s not possible to specifically select which part of the balance you pay with.
I appreciate your understanding. If you have other questions, we’re happy to help.