Rhongepooh
<font color=red>I must ponder this news<br><font c
- Joined
- Aug 14, 2004
I know many of you read my complaints about my experience with The Grand Floridian last week. While I'm trying to avoid the nastiness that came from the post, I wanted to let everyone know I sent a letter of complaint to guest relations .
I was contacted by two super managers. They offered me several things to make my vacation better, I thanked them but told them it wasn't necessary since we only had one more day. The following though is a copy of the new email I sent guest relations:
To whom it may concern,
I just wanted to thank you so much for your attention in the manner of my complaint of The Grand Floridian. I was contacted by two managers this past Monday.
I did not catch the female manager's name, but I believe the male manager was named T.J.. They were both wonderful! They were very considerate in listening to me and did their absolute best to resolve my concerns. They offered to move our room, provide transportation and even gave us access to the concierge level. We were so busy we did not use the lounge but it was nice that it was offered. While I'm sure some of my complaints seemed petty, both managers made me feel as though my complaints were important and well founded. They made me feel that they were genuinely concerned about making things right. This is what creates guests that are devoted to Disney resorts!
I must admit at the beginning of our vacation I was disillusioned in the Walt Disney Company and the customer service that has brought me back year after year. Thankfully though, T.J. and the other manager, restored my belief in the Disney Company's service that brings me back year after year.
Thank you SO much for caring about my family's experience to Walt Disney World. We returned home today and started talking about our next visit!
In the future I will return to the Contemporary because its the best fit for MY family. However I no longer have a nasty taste from my stay at The Grand.
I was contacted by two super managers. They offered me several things to make my vacation better, I thanked them but told them it wasn't necessary since we only had one more day. The following though is a copy of the new email I sent guest relations:
To whom it may concern,
I just wanted to thank you so much for your attention in the manner of my complaint of The Grand Floridian. I was contacted by two managers this past Monday.
I did not catch the female manager's name, but I believe the male manager was named T.J.. They were both wonderful! They were very considerate in listening to me and did their absolute best to resolve my concerns. They offered to move our room, provide transportation and even gave us access to the concierge level. We were so busy we did not use the lounge but it was nice that it was offered. While I'm sure some of my complaints seemed petty, both managers made me feel as though my complaints were important and well founded. They made me feel that they were genuinely concerned about making things right. This is what creates guests that are devoted to Disney resorts!
I must admit at the beginning of our vacation I was disillusioned in the Walt Disney Company and the customer service that has brought me back year after year. Thankfully though, T.J. and the other manager, restored my belief in the Disney Company's service that brings me back year after year.
Thank you SO much for caring about my family's experience to Walt Disney World. We returned home today and started talking about our next visit!
In the future I will return to the Contemporary because its the best fit for MY family. However I no longer have a nasty taste from my stay at The Grand.