We were just onsite and I spoke with several cast members both at park guest services, and member services. Essentially I received different information from each cast member I spoke with. I was considering upgrading our park hopper tickets to extend the days so we would have unused days within extended valid timeframe to 4/15 as we departed today and was hoping to be able to upgrade either on the app or by phone. My responses from cast members are below:
EPCOT GS: In person at guest services could upgrade a park hopper pass which had valid unused days to Sorcerer AP, but all adults would have to be onsite with ID. APs would then have the date of activation coincide with first date of use of park hopper ticket as long as not used during a block out date of new AP. CM did not think this could be done online or by phone and only if on-site. -
MK GS: May be able to upgrade, but nothing definitive. Email about upgrading will be sent to members before 4/13.
WDW ticketing questions online chat: this falls outside their algorithm, suggested calling Dvc Member Services. They believed completely unused passes may be able to be upgraded to AP, but not necessarily partially used pass with remaining dates and within usable days.
Member Services: they have not received any information on if/how the process of upgrading tickets would work. She said an email would be sent to members prior to 4/13 about this.
In light of this uncertainty, and the variable responses, we chose not to upgrade park hopper tickets beyond what we needed for this trip. It would have been nice to apply the amount of our 3 day PH to an AP, but to do so we would have had to extend to 5 day PH and I didn’t want to lose the additional money needed to do this since we wouldn’t be using the additional days, given the degree of uncertainty.
I realize this doesn’t offer much clarity, but I just wanted to share what I had heard from different CMs both with GS on site and over the phone/chat
