What they're saying in corporate speak is, guess what, there's still chicken on the menu. Which keeps them from having to address the central point which is that people are writing in because they want the SKEWERS.
But why no chicken skewers? Oh because the guests said they want something else. That's always what they say. Hey, the wings are popular, that should be good enough.
Be careful of those surveys. Some didn't realize "would you like more shopping and dining at DTD?" meant "would you mind if we shut down Pleasure Island to put in more shopping and dining?" Kind of like "would you like more options at 'Ohana?" might not be taken to mean "if you want new options we'll put them in, but we'll remove something else to do it."
Plus, they say, we're making these other changes too (is there still going to be a veggie appetizer?), maybe you'll accept one or another of those.
For what it's worth, some "inside info" web posting said that the chicken is gone permanently and won't be returning. Of course "inside info" is only good if you know where it came from. But WDW is never going to come out in a guest communication and say "hey, we got rid of the skewers, and they are not coming back." They'll try and put another face on it. We still have wings. They're popular. We still have the other stuff, We do have some new stuff.