We have eaten at Napa Rose a number of times and have had very uneven service experiences. On two occasions, we've had incredible, outstanding servers. On two occasions, we've had really sub-par servers. The other times have been somewhere in between. The last time we ate there (in November), I was with my mother and sister - my mom had recently found out her cancer was terminal and ended treatment, and this was a "bucket list" item. Unfortunately, this was one of the times that we had a poor server. We waited ages to ever see him, and then we ended up ordering a grouping of nine different appetizers, salads, and one main course - this is something we commonly do at high-end restaurants so we can try a lot of items, which was the goal for my mom.
He brought all nine things simultaneously. There wasn't room on the table, and half of them were ice cold before we got a single bite - you can't eat nine things at once! That's just... weird... not something I've ever had happen before here or at any restaurant, and not good service. Even if he somehow mistakenly thought that's what we wanted (which shouldn't be the case), he should have discussed with us. He was also stymied by my mom and my sister asking what options were for "fun, non-alcoholic drinks" - he couldn't offer anything, so my sister ordered a Shirley Temple and my mom just got water. It was still a nice enough time overall, just kind of a bummer that we pulled a poor server on this particular occasion.
Sooo, my takeaway from that is that I shouldn't count on the service being excellent (although it often is), and I should be explicit with the service about what I want! I also suggest potentially trying several appetizers/salads/soups and splitting the mains - we enjoy more tastes! Just be clear not to bring all the courses at once...
They will not rush you through a meal there so take your time.
