When I've Googled something I needed to know, and a Mom's Panel response came back as a choice, I've generally looked at it. When the search returns the correct response, I've found the Mom's Panel responses to be absolutely on target. So as a source of information to specific queries, I think it is very good. But, it is run by Disney, obviously, so you are always going to get the party line. Still, I find the Mom's Panel, when providing the company line, to generally have the right company line, which is not something I find as often from cast members on the phone.