Who knows. It is Disney IT. Could be a feature, could be a bug.
When is Disney going to figure out they are not good at IT. They need to outsource the whole system to Amazon Web Services.
I have to think by now they know they are bad at it. Investing more probably isn't a high priority since people send them their money anyway.
They probably have to pay all of those people $15 to $20 per hour + benefits.
Nope. They outsource a good bit of it. One of the companies they outsource to is paying $8-10/hour to people as 1099s to staff the phones.